Customer Service Technical Support
Resume:
**** ******** **. *** * Colorado Springs CO. *****
**********@*****.***
ZHENIA SANDOVAL
SUMMARY OF QUALIFICATIONS
Excellent interpersonal communication skills with high energy
Motivated to be successful and make others around me better
Proficient computer skills, multitasking within several systems
Adaptability to any work environment
WORK EXPERIENCE
Technical Support
March 2013 Present
T-Mobile Technical Support Call Center – Colorado Springs, CO.
● Deliver service and support to end-users using and operating automated call distribution phone software. Interact with
customers to provide and process information in response to inquiries, concerns, and requests about products and services.
● Supported my team several times and worked with individuals to improve their performance in several key metrics.
● Earned top performer awards within the first two months of being with the company.
● I was a leader that was looked upon for support as well as guidance within a quick time during my tenure at T-Mobile.
● Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. Troubleshot and diagnosed
all technical inquiries regarding network coverage, device information and data services.
● Completed ongoing training to stay ahead of product, service and policy changes also provided effective and timely resolution
of a range of customer inquiries.
Cash Wrap and Sales
September 2012 December 2012
Victoria’s Secret – Grand Junction, CO.
● Opened and closed the store and also handled cash wrap by being a trustworthy employee, taking the earnings to the bank and
also opening for the dat.
● Resolved all customer problems and complaints.
● Greeted customers and assisted their needs. Recovered the store. Participated in company inventory.
Secretary Assistant
August 2011 May 2012
Otis Elementary School – Otis, CO.
● Administered first aid and prescription medications to students.
● Collected payments for fines, fees, and fund raising.
● Composed a wide variety of documents when needed (e.g. correspondence, agendas, minutes, bulletins, reports, etc.).
Monitored students referred for illness or discipline.
● Answered phone calls and took notes. Responded to inquiries from a variety of internal and external staff, parents, and students
for the purpose of providing information, facilitating communication among departments.
Cashier and Cook
March 2010 August 2012
Dairy Queen – Yuma, CO.
● Opened and closed the restaurant that included doing count and entering the earning into a computer system making sure that
the restaurant was not short or over what the computer has recorded.
● Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
● Provided courteous and informative customer service in an open kitchen format.
● Quickly and courteously resolved all guest problems and complaints in the role of a manager.
EDUCATION
Otis Jr. /Sr. High School High School Diploma, Otis CO. 2009-2012
Colorado Mesa University Studied Criminal Justice, Grand Junction CO. 2012
REFERENCES
Derek Fadenrecht Jennifer Tuggle Thomas Law
T-Mobile Technical Support Coach T-Mobile Technical Support Senior Sterling Police Department
719-***-**** 719-***-**** 970-***-****
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