Customer Service Sales
Resume:
CHIANTÉ S. MUMFORD
**************@*****.***
*** * ****** **********, ** 29550
EDUCATION:
Claflin University, School of Business – Orangeburg, South Carolina
Master of Business Administration Degree
G.P.A.: 3.50/4.0
Claflin University, School of Business – Orangeburg, South Carolina
Bachelor of Science Degree in Business Administration with a concentration in Accounting
G.P.A.: 3.58/4.0
EXPERIENCE:
PricewaterhouseCoopers, LLP, Columbia, SC June 2012-Present
PwC Advisory, Associate-1
• Conducted foreclosure reviews for a major mortgage servicer as a result of a consent order given by the Fed and OCC
• Reviews entailed testing for compliance on state specific foreclosure regulation
• Reviewed mortgage origination, post-sale, presale, loss mitigation, and legal documents in the judicial and non-judicial foreclosure process
Supplier Risk Assessment Team
• Evaluated submissions from suppliers and compared them to expected sets of controls and regulations (e.g. ADA, ECOA, FCRA, RFPA, SCRA, TCPA, TILA,
UDAAP)
• Reviewed and analyzed suppliers’ audits, financial statements, training and compliance policies and procedures
• Assessment process consisted of completing document request checklist, compliance questionnaire forms, compliance workbooks, and evaluation forms for each
supplier
• Collaborated with team members in unanimously agreeing upon the final rating and scoring of each supplier and vender for the client by utilizing my accounting and
auditing education in regards to checks and balances and internal controls
• Maintained and exemplified the ultimate degree of professional conduct, standards, and client confidentiality
• Created a PowerPoint synopsis of my employer professional bio
• Successfully passed a thorough background check
Securitization Due Diligence Team
• Completed reviews of assigned files in four days
• Collaborated with team members assisting them with the loan file review process and ultimately achieved targeted goal ahead of schedule
• Loan file review process required being detail oriented, precise, and meticulous
• Quality of throughput and deliverables were accurate, efficient, and effective
Proof of Claim Team
• Prepared timely and accurate complete POC packages
• Process entailed several steps including: receipt of assigned accounts, research of account eligibility, collection of required bankruptcy documentation, consolidation
and calculation of arrears, compilation of required POC package forms, and final packaging of POC file
• Post completion and submission of POC packages, all documents were audited by client staff who subsequently provided feedback on any required correction and were
ultimately responsible for the accuracy of filed POCs
• Established knowledge of Bankruptcy types and familiarization of the Bankruptcy process/lifecycle
• Exemplified knowledge of legal documents used in Bankruptcy
• Calculated various fee types: arrears, principal balance, escrow, ARM and fixed loans, and interest on delinquent charges
• Obtained appreciation for complexity of Bankruptcy process based on State, District, Chapter laws, and individual account dynamics
• Demonstrated proficiency in Microsoft Excel and SharePoint, Adobe Professional, and a number of client internal systems (DRI, AACER, FileNet, CitiLink, BAT)
• Collaborated with client staff at the individual level to diminish technical account discrepancies
Foreclosure Review
• Performed first reviews of foreclosure files utilizing the Foreclosure Review Analysis Tool
• Requested tickets to retrieve missing documents necessary to complete the review process
• Improved quality and efficiency of my work by creating Word and Excel documentation of the templates used to complete reviews
• Communicated within my team about questions and documentation regarding loan file reviews
• Escalated questions and legal concerns to Senior Associates/Managers
• Provided daily status updates to Senior Associates/Managers
• Managed productivity and quality of assigned files by enhancing speed and increasing the amount of loan reviews I completed per work day
• Independently researched solutions to issues face prior to seeking out clarification, when needed
Financial Advisor, SPG
• Assisted in the creation of the Movember PowerPoint Presentation for November Townhall Meeting
• Assisted fellow colleagues within my team by providing various documents, files, and other team related issues
• Appointed as Peer Host for New Hires
Edisto Federal Credit Union, Orangeburg, SC October 2011-January 2012
Teller
• Performed CAMIS transactions
• Deposited cash and checks into members’ accounts at members’ requests
• Unlocked vault and night deposit drop box
• Withdrew and transferred monetary amounts from accounts at members’ requests
• Recorded minutes of monthly staff meetings
Cititrends, Orangeburg, SC April 2011-October 2011
Sales Associate
• Transferred and relocated from #053 to #036
• Provided customer service
• Performed cash, credit and debit card, check, and layaway transactions
• Deposited cash into store’s Brinks vault
• Prepared freight and displayed new merchandise
Piggly Wiggly #35, Hartsville, SC June 2007-August 2010
Sales Associate
• Provided customer service
• Performed cash, EBT, and WIC transactions
• Cashed and endorsed checks
Edisto Federal Credit Union, Orangeburg, SC January 2010-April 2010
Intern
• Performed teller services by meeting customers’ requests
• Created presentations, documents, and spreadsheets
• Performed clerical duties and responsibilities
The Freshman College, Claflin University August 2007-December 2009
Academic Tutor
• Aided employer by preparing and calculating academic tutors’ timesheets
• Aided students by providing and explaining methods used to solve mathematical equations
• Assisted students in preparing to take mathematical, Spanish, English, and accounting tests and exams
Shoe Show #765, Hartsville, SC September 2004-March 2007
Sales Associate
• Created advertisements and performed markdowns
• Performed cash, credit/debit, and layaway transactions
• Prepared shipments and displayed new merchandise
• Participated in quarterly inventory
• Trained new employees
• Verified keyholders’ input of employees’ hours
EXTRACURRICULAR ACTIVITIES:
• Alpha Mu Gamma Foreign Language Honor Society (Claflin Nu Tau Chapter), Active Member (Present)
• Alpha Kappa Mu Honor Society (Claflin Alpha Theta Chapter), Active Member (Present)
• National Association of Black Accountants (Claflin Chapter), Active Member (2007-2008)
• Whitaker Elementary School, Volunteer (2007-2008)
• Edisto Fork After-School Program, Volunteer (2006)
• Temple of Deliverance COGICJ, Inc., Missionary (2001-2010), Licensed Minister (Present), Treasurer (Present), Active
Member of the Executive Board of Trustees (Present)
HONORS & AWARDS:
Magnum Cum Laude (2010)
Life Scholarship Recipient (2006-2010)
Dean’s Scholarship Recipient (2006-2007)
National Dean’s List (2006-2007)
Silver South Carolina Job Ready Certification Card (2006)
SKILLS:
Technical: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Publisher), QuickBooks, IBM SPSS,
Windows 8, 7, Vista, and XP, Internet Proficient
Presentational: Excellent leadership, oral and written communication skills
Languages: English and Spanish
CERTIFICATIONS:
• CPA Candidate
• Microsoft Office 2007 Specialist:
o Microsoft Excel 2007 Certified
o Microsoft Word 2007 Certified
o Microsoft PowerPoint 2007 Certified
• Microsoft Office Master:
o Microsoft Word Expert 2010 Certified
o Microsoft Excel Expert 2010 Certified
o Microsoft Access 2010 Certified
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