Customer Service Management

Doris F. Jacobs

** ******** ***** (covington Ga, 30014

CELL 843-***-**** * E-mail Address -*******@*****.***

Education:

. B.S. in Business Administration May 2013 Voorhees College, Denmark,

South Carolina Cum Laude

Honors/Awards:

. Dean's List-Spring 2012 & Fall 2012

Professional Experience:

Product Support Representative Kennesaw, GA, October 2013-Current

. Assisting customers using the TaxWise and ATX tax preparation software

as well as accounting, asset management and paperless office

softwares.

. Troubleshooting software running on Windows XP, Vista and 7 Operating

Systems

. Troubleshooting sharing and permissions errors on home and office

networks

Millennium International Consulting Group, (PRS) Augusta, GA, January 2011-

May 2012

. Prepared organizational publications for internal and external

business/audiences

. Maintained a favorable public image for the company

. Promoted and assisted with all booking appearances, and book signings

. As a key team member I displayed positive actions and commitment that

produced favorable outcome for the team

National Nuclear Security Administration (NNSA) Intern, Voorhees College,

July 2010-August 2011

. Analyzed database structure to enhance use friendly capabilities

. Constructed and tested numerous queries for beneficiary results

. Maintained for the student helpdesk

. Provide technical support for the AV equipment in Mass Hall

Information Technology Helpdesk IT Intern, Voorhees College, August 2009-

May 2010

. Computer maintenance and repair, basic network troubleshooting

. Printer installation of network and local printers

. Proficient in Symantec Software Ghost Imaging

Customer Service, Shift Leader, Zaxby's Florence SC, February 2009 -

Current /Seasonal

Certifications:

ServSafe Food Safety Certified Florence, SC, May 2013-2018

. Varied food management and preparation skills, food safety and

sanitation

. Demonstrated proper ServSafe techniques and strict health code

practices

. Proven time management skills to adjust quickly to serve immediate

needs of customers

Microsoft Certified IT Professional (MCITP), Windows 7 Configuration Fort

Collins, CL, August 2011

. Configuring Domain Name System (DNS) for Active Directory

. Creating and maintaining Active Directory Objects

. Monitoring and managing a Network Infrastructure

. Monitoring and maintaining servers

Microsoft Certified Technology Specialist (MCTS), MSW7 Fort Collins, CL,

August 2011

. Managing and maintaining systems that run the Windows 7 client

. Troubleshoot network-connectivity and applications issues

. Identifying the cause of and resolving desktop application issues

. Identifying the cause of and resolving networking issues

Organizations:

. Students In Free Enterprise (SIFE)-(2010-2011)

. Voorhees College Pre Alumni Student Council -(2009-2013)

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