Customer Service Sales
Resume:
DeMarcus J. Butts
Cordova Tn 38016
901-***-**** cell
***********@*****.***
December 16, 2013
Dear Human Resource Manager,
After many years of working directly with people in diverse professional
settings, I am seeking to leverage my experience in a customer service
position within the field of management. For this reason, I was excited to
learn that your company is currently seeking a Customer Service Supervisor,
and I would appreciate the opportunity to be considered as a strong
candidate.
Ideally, this position will allow me the opportunity to utilize my
experience gained as a Supervisor with The Federal Reserve System. In this
capacity, I co-managed my team in areas of customer relations, banking,
workflow management, staff training, supervision, and problem resolution.
In this position, I have succeeded in positioning my team for career growth
through leadership and unique public relations opportunities. Additional
experience includes working in restaurant management and as the leader of
the IT desk at the University of Tennessee-Chattanooga.
Much of my experience is transferable, specifically in the areas of sales,
scheduling, and customer service support; however, I look forward to
learning broad areas of managing. If I am provided the opportunity, I am
confident that my experience and personable disposition would be an asset
to your company.
For your convenience, I have attached my resume for your review. Realizing
the limitations of the written page, I would welcome the opportunity to
participate in a personal interview to answer any of the questions and
better present my qualifications. Thank you for your time and
consideration. I look forward to speaking with you soon.
Sincerely,
DeMarcus J. Butts
DeMarcus J. Butts
1432 Sanibelle Ln.? Cordova, TN ? (901)
292-1704 cell ? djbutts1985 @gmail.com
Objective: To have a challenging position that will utilize my experience
and unique abilities. A high-impact leadership position requiring creative
and innovative approaches to problem solving, strategy development, and
fulfillment of my personal goals.
Education: Anticipated date 2014
University of Memphis, Memphis, TN
Major: Business
Degree: Bachelors of Business Administration
2003-2005
University of Tennessee-Chattanooga
Major: Nursing
Degree: Bachelors of Science
1999-2003
Ridgeway High School, Memphis, TN
Work History: 2012-Present
The Federal Reserve System (Supervisor)
-Assisted in creating an environment conducive to strengthening
internal/external customer relationships.
-Model team commitment by adhering to guidelines and expectations of
performance.
-Handled escalated concerns from internal/ external customers
- Conducted side by side observations with associates to enhance the
customer experience
-Provide exceptional operational support and expanded responsibilities
-Adhered to Risk Management guidelines
- Created monthly schedule and ensured schedule adherence
- Conducted annual review for direct reports
Work History: 2008-2012
Regions Bank- Branch Team Leader (Assistant Manager)
-Assisted in creating an environment conducive to strengthening
internal/external customer relationships.
- Attain high sales performance standards
-Model team commitment by adhering to guidelines and expectations of
performance.
-Facilitated updates and procedural guidelines to the team to be
implemented weekly huddle sessions.
- Conducted side by side observations with associates to enhance the
customer experience
- Created monthly schedule and ensured schedule adherence
-Handled escalated concerns from internal/ external customers
- Conducted annual review for direct reports
- Maintain and balance cash box
DeMarcus J. Butts
Page 2 of 3
Professional Experience Continued
Work History: 2008-2012
Regions Bank- Relationship Banking Associate
-Receive and respond to a high volume of incoming calls from Regions
customers in a fast paced, competitive environment.
- Attain high sales performance standards.
- Identify sales opportunities. Evaluate customers' current relationship
and business objectives to effectively recommend additional products or
services.
-Assisted in creating an environment conducive to strengthening
internal/external customer relationships.
-Model team commitment by adhering to call center guidelines and
expectations of performance.
-Facilitated updates and procedural guidelines to the team to be
implemented weekly huddle sessions.
Regions Bank- OJT Coach/ Mentor
-Provided consistent feedback to associates regarding referral techniques
through monitoring and coaching.
-Handled basic and escalated internal/external customer issues with
focus on a positive outcome.
-Instrumental in leading performance efforts to accomplish department
goals.
-Assisted in creating an environment conducive to strengthening
internal/external customer relationships.
Work History: 2007-2008
ASI-Factory Service Agent
-Primary liaison between Leadership, GE Appliance Sales team regarding
performance.
-Identify opportunities proactively, offer new ideas and approaches to
improve productivity/quality/sales and etc.
-Drive ASI Core Values as the "way we operate," ensuring a culture of
Customer First with intent focus on highest quality and Customer
Advocacy.
DeMarcus J. Butts
Page 3 of 3
Professional Experience Continued
.Work History: 2005-2009
Ruby Tuesday-Guest Service Representative
-Provide fast, friendly, and efficient service and suggests menu and
beverage items to ensure a genuine experience to all guest.
-Welcome and entertain guest in a warm manner to provide a positive
first impression to all guest.
-Works with managers and team members to provide a smooth operation of
the restaurant.
-Balanced and maintain cash drawer
Work History: 2003-2004
University of Tennessee-Chattanooga-Shift Leader (IT Solutions)
-Assist students and faculty with computer software and internet
connectivity issues.
- Created spreadsheets and managed databases
- Answered all incoming call and directed them appropriately
- Schedule staff for monitoring and assisting students.
-Maintain strong audit performance and address any issues in a timely
manner.
Computer Skills: Word, PowerPoint, Excel, Spreadsheets, Windows XP, and
Microsoft
Actives: National Honors Society, Business Professionals of America, Big
Brothers Big Sisters of Tennessee, Minority Mentorship Program,
Hughes Hall Mentor, and Hughes Hall Leadership Institute.
Awards: St. Mark Baptist Church Scholarship Recipient, Minority
Mentorship GPA Honoree, Hughes Hall Mentor of the Year,
Boys State Delegate, Monster Diversity Leadership
Program Recipient, Big Brothers Big Sister Scholarship
Recipient, and Residential College Mentor Book Scholarship.
Contact this candidate