Customer Service Engineer

Iyi Atijosan

Consultant for Thompson Technologies at Cobb EMC

********@*****.***

Summary

I am an experienced consultant providing workstation, server and network equipment configuration,

installation, and support. I have provided supports for third-party servers, services and core business

applications from custom-built to off-the-shelf. I have prepared technical documentation and an expert in

conducting Internet research to resolve technical issues efficiently. I have over ten years of combined

face-to-face and phone customer service experience, interfacing with clients and employees from CEOs to mail

room staff.

MICROSOFT CERTIFICATIONS

MCSE Microsoft Certified Systems Engineer Technical Certification on Windows 2000 Infrastructure and

Networking.

COMPTIA CERTIFICATION

A+ Certification. A vendor neutral platform certification on Hardware and Software to include third party

platforms.

CISCO CERTIFICATIONS

CCNA: A Cisco certification on Networking platforms with basic Cisco Router connectivity, networking,

protocols and security.

CCNP: A higher professional certification on Networking platforms, connectivity and routing protocols.

Continuous professional growth though self-paced technology training, technical magazines, and online forums

as dictated by projects or job demands.

Experience

Consultant - Computer Migration/Refresh at Cobb EMC via Thompson Technologies

October 2013 - Present (3 months)

Computer Migration activities from Windows XP to Windows 7 and user Supports

Regional IT Support Engineer at Waste Pro USA

March 2011 - June 2013 (2 years 4 months)

This was a position entrusted with managing and administering all IT services and operations to the regional

offices and a direct report to the Director of IT Services.

IT Operations Technical Support at Harland Clarke

October 2007 - June 2009 (1 year 9 months)

This was a security sensitive position, providing Tier II level support for all desktops and peripherals. Part of

a group entrusted with maintaining all computer hardware, software imaging and communications

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equipments for over 3000 users in the enterprise environments with remote users.

Desktop Support Services. at Harland Clarke

November 2006 - June 2009 (2 years 8 months)

Member of the IT Desktop Supporting Services.

Administration and deployment of corporate standard desktop security and application processes using

Altiris application management tool for remote access, Altiris Deployment and Notification servers (Rapid

Install), Altiris packages.

Providing one to one hardware and software supports for individuals and commuters requiring remote

access via VPN tunnel connections.

Hardware support services include the creation of corporate images using the Symantec ghost and

Sysprep or SID, the setup and configuration of all desktop PCs, Laptops and their peripherals, Printers,

Scanners, PDAs (Blackberry) and other corporate desktop accessories.

Software services include the installations of and configurations of the Microsoft Office Suite

applications, Visio, IBM Lotus Notes, Adobe Products, Symantec Antivirus, Ghost, PeopleSoft, Microsoft

Operating system (Win2000, XP,Vista), Active Directory and in-house developed applications,

Network Manager at BellSouth Business

2000 - 2002 (2 years)

Responsible for providing support for switch and facility network elements and to direct the actions and

provide training and coaching to field technicians. The position was held accountable for the actions of

technicians under his control.

Skills & Expertise

Troubleshooting

Active Directory

Disaster Recovery

Windows Server

System Administration

XP

Lotus Notes

ITIL

SharePoint

Data Center

Software Documentation

Operating Systems

Visio

Norton Ghost

VPN

Servers

Blackberry Enterprise Server

Process Improvement

Microsoft Office

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Computer Hardware

Security

Technical Support

IT Operations

CCNA

Citrix

Windows

Printers

Altiris

Software Installation

IT Service Management

Infrastructure

Training

Hardware

Blackberry

Microsoft Certified Professional

Routers

Windows 7

Cisco Routers

Networking

Incident Management

Vendor Management

A+ Certified

Outlook

System Deployment

Database Administration

Computer Security

Switches

Help Desk Support

PC Migrations/Refresh Activities

Laptops

Education

University of Tennessee-Knoxville

BS, Natural Sciences, 1977 - 1981

Stella Maris College

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Iyi Atijosan

Consultant for Thompson Technologies at Cobb EMC

********@*****.***

Contact Iyi on LinkedIn

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Contact this candidate