Active Directory Customer Service
Resume:
Shiv Kanwar Singh
************@*****.**.**
Education
A.A.S in Networking Technology/Cisco Option
Community College of Baltimore County, Catonsville MD
Skills
Exchange Server 2003/2007/2010, Windows Server 2003/2008/ 2012,
Windows XP/Vista/7, Active Directory 2003/2008, DNS, DHCP, WINS,
VPN, TMG 2010, SQL Server, NT Backup, Backup and restore utility
server 2008, All versions MSOFFICE, Cisco VPN, VMware ESX
5.0/Vsphere, TCP/IP protocols, Network architecture, and Topology,
Blackberry Enterprise Server.
Competencies
Introduction to Linux/UNIX (Ubuntu)
Local Area Networks
Advanced Protocols
Introduction to Information Security
Windows Professional (XP, Vista, 7)
Windows Network Infrastructure
Windows Server Clustering
Windows Server 2003/2008/2012
SQL databases
Directory Services – Active Directory
Public Key Infrastructure (Cross Forest PKI)
Exchange Server 2000/2003/2007/2010 Installation, Configuration, Migration.
ForeFront Identity Manager
LYNC 2010.
Hardware Firewall (TMG, Barracuda)
Cisco I: Networking Fundamentals
Cisco II: Routing Protocols and Concepts (RIP, EIGRP, OSPF)
Cisco III: LAN Switching and Wi-Fi (802.11)
Cisco IV: Accessing the WAN
Work Experience
Messaging Engineer
5/2013- 7/2013 Fiserv (Tek systems) Consulting firm
• Worked, and Maintained Exchange 2003, and 2007, and 2010 environment
mixed environment spread over several sites.
• Troubleshot tier-3 and tier-4 issues pertaining to mailboxes in all 3
environments.
• Used Cisco Iron port to track and troubleshoot mail flow issues.
• Ran and customized various power shell scripts to upgrade distribution lists
in exchange 2010 environments, and generate mailbox reports.
• Created plan to move mailboxes between exchange 2007 environment, and
decommission CCR clustered mailbox servers.
• Resolved complicated issues pertaining to server and client issues.
• Worked on Office Communicator and Lync issues.
• Worked on installing hotfix for CAS server ‘s high processor utilization
issue.
• Documented exchange infrastructure and policies.
• Managed AD group policies, FSMO roles, and installed support tools.
System Admin & Exchange Architect / Instructor / Support
3/2012- 3/2013 Unbounded Solution Inc. – Atlanta, GA (Consulting Firm)
• Maintained and Administered server 2008 R2 Active Directory environment.
• Administered and maintained Exchange 2010 environment for 8300
mailboxes.
• Designed and trouble shot issues relating to databases in high availability
DAG configuration.
• Generated reports on mailbox sizes using script to automate the process.
• Resolved mail flow issues using tools like message tracking, and mail flow
troubleshooter.
• Resolved escalated mailbox migration issues, high availability, CCR,
Exchange routing Problems, target address issues, missing migration items
for on-site consultants.
• Worked with spice works ticketing system to resolve escalated end user
issues.
• Troubleshot Outlook 2010 client issues, like missing calendar appointments,
delegation issues etc.
• Implemented Trend micro Anti-virus system and maintain 99.9% virus free.
• Implemented Blackberry Enterprise Server 5.04 integration with Exchange
2010.
• Created pilot environment with Blackberry Device Service (BDS), and
Universal Device Service (UDS), to integration and testing with BlackBerry
Enterprise Service 10.
• Implemented LYNC 2010 deployment for IM and Presence, and Enterprise
Voice.
• Built and installed Back End SQL servers, and multiple Front End servers for
high availability.
• Followed Microsoft recommendations for capacity planning, as one Front
End server per 10,000 users.
• Provided functions like IM, Presence, and lync to lync calling.
• Integration with Active Directory users, and enabled users to use lync 2010.
• Deployed Lync 2010 Archiving and Monitoring server.
• Opened firewall port on Threat Management Gateway to use lync 2010 from
outside the organization.
• Documented the global policy for IM archiving.
• Designed and executed 3 tiers Public Key Infrastructure for a cross forest
certificate issuing authority.
• Installed and configured VMware V-center 5.0 for training purposes.
• Managed and trouble shot issues with VMware V-center, and ESXi hosts
regarding resource pools permission propagation etc.
• Built, and installed Vcenter on new server, linked ESX hosts.
• Performed daily administration and support of IT office equipment and
desktops / network support.
• Worked extensively with Threat Management Gateway, and configured rules
and policies.
• Created and documented plan for Site to Site VPN using TMG.
• Assisted team of 3 in planning and deployment of Forefront Identity
Manager(FIM).
• Created lab environment for testing Windows Server 2012 direct access.
• Created GPO’s to deploy MSI software, and linked it to organizational units.
• Created shared storage using iSCSI targets to deploy Failover clustering in
windows server 2008 R2.
• TCP/IP experience includes sub netting, infrastructure design, DHCP, NAT,
DNS.
• Managed DNS, DHCP, AD, FTP, IIS and File and Print Server.
• Performed System State backups in server 2008 R2 to backup Active
Directory.
• Used WBADMIN utility to restore system state.
• Created Raid 0 (stripping) and Raid 1 (mirroring) on server 2008 R2.
• Worked on windows 7 workstations, to resolve issues end user issues relating
to DNS cache, and DHCP issues.
• Downloaded updates from WSUS servers, and performed SP upgrades on
workstations.
• Used Event Viewer logs to track, and diagnose the cause of errors.
• Installed and configured Threat Management Gateway firewall.
• Brought and Configured Barracuda Spam Firewall 200 as a consequence
TMG being discontinued by Microsoft.
• Installed Forefront Protection on Edge Transport server.
• Created lab environment for Server 2012 to test Direct Access.
• Wrote end user training documents, and created SOP’s for accessing
production servers.
Active Directory & Messaging Admin
Texas Health Resources – Dallas, TX / Unbounded Solutions Inc.
• Performed Exchange 2010 migration from 2007 by building the architecture
with high availability and disaster recovery for 27000 mailboxes.
• Delivered solutions that included design, layout, engineering and support for
12,500 users
• Implemented high availability for Exchange 2010 with DAG, CAS Array and
Hardware Load Balancer
• Executed overall corporate messaging architecture for the migration and
post migration tasks
• Resolved escalated mailbox migration issues, high availability, CCR,
Exchange routing problems, target address issues, missing migration items,
bug fix resolution
• Implemented various Exchange support relating to Active Directory objects
via ADSIEDIT and performed several Outlook workarounds
• Processed migration/rollback when issues occurred and devised support
strategies for all technical team members
• Created SQL databases on server 2008 R2, and integrated blackberry
services.
• Used Blackberry Transporter Tool to migrate BES users.
• Applied managed mailbox policies, corrupted databases, restructured public
folder design, addressed server/mailbox migration issues, and
decommissioned Exchange 2003 Servers.
• Prepared virtual pilot environment using Hyper V, to test changes and
implications in production environment.
• Performed Documentation on architecture of environment and provided
knowledge transfer to all technical team members upon project completion.
• Resolved end user outlook and calendar issues.
• Configured Cisco routers and switches.
6/2011-12/2011 “Incident Management Group” - Network Operation Center
ACS – A Xerox Company – Elkridge, MD
• Used Monitoring tools like Solar Winds, Fog light, and Fog light NMS
to monitor routers, servers (clarity, .Net, Wintel)
• Remote troubleshooting of networking issues using Remote Desktop
• Created tickets and work orders using tools like Service Center, and
Remedy
• Used “What’s up gold” for monitoring some servers
• Used Standard Operating Procedures
• Worked in pairs, and helpdesk functioning.
• Managed Active Directory user accounts, and resolved issues like
password resets, and created/linked GPOs to OU’s.
05/2009 – 4/2011 Community College of Baltimore County
• Prepared, and created Active Directory domain environments.
• Installed secondary Domains Controllers configured as RODC.
• Configured Cisco routers with Frame Relay.
• Configured Cisco layer 3 switches with Vlans.
• Backed up data to portable drives.
• Repaired desktop PCs.
• Troubleshot network related issues.
• Fixed printer issues.
05/2006 – 09/2008 Staples Office supply store
Electronics associate - Baltimore, MD
• Sold electronic equipment including computers and networking
devices.
• Worked as Easy tech to repair PCs, ran anti-virus.
• Performed PC tune-ups
• Defragmented hard drives
• Installed memory, and hard drive.
• Installed and configured routers.
• Customer service.
Certifications
Comptia Network+
Comptia A+
Summary
I have hands on experience with Microsoft servers 2003, 2008, and 2012. Deployed servers
(DC, DNS, DHCP, NAT and File Servers) in enterprise environment. Extensive experience
working with Microsoft exchange, and Lync 2010, and various third party technologies. Worked
in both physical and virtual environments. I have worked on end user operating systems
windows Vista, 7, and windows 8. I am self-starter, and have experience working in teams, and
individually as well.
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