Customer Service Human Resources

K aren Porter-McGibbon

***** ** * ****** ** N APT 401

K ingwood, TX 77339

832-***-**** • k ***************@***.***

OBJECT I VE

Seeking an administrative or any customer service position in a growth-

oriented company where I can utilize my administrative and analytical skills

and acquire new abilities.

PROFESSIONAL SK I L LS

• M icrosoft Office

• M icrosoft Windows

• Ten-Key Calculator

• Lotus 1-2-3

• WordPerfect 5.1/6.1

• M u l t iple L ine Answering

• F i l ing/Editing

• T yping (35+ wpm)

• Office Procedures

• Telephone Skills

• E n t ry Level Accounting

• D ispatching

• B usiness Math

• B usiness English

• Customer Service Skills

• AS400

• I-Trade

• Booking Orders

ED UCAT ION

North Shore H igh

Houston, TX

08/1991-1993

San Jacinto College No rth

Houston, TX

07/1993-1995

E MP LOYME N T SK I L LS

Developed ability to work in a fast-paced atmosphere

Maintained excellent customer relations

D iplomatically resolved customers complaints on as-needed basis

Accurately calculated and made daily deposits of up to $15,000-$20,000

A bility to follow instructions well and make decisions with no supervision

Motivated and worked beside 5+ co-workers

M aintained all record-keeping procedures without error

Accurately keyed customers order that shipped out on a daily basis

E ffectively developed telephone communication skills and consistently met

expectations

D ispatched out emergency customer calls to service men

M ailed out agreement letters and filed in specific district code

E MP LOYME N T H ISTORY

Administrative Assistance

Glazier Foods Co., Houston, TX

7/12- 12/12

Responsibilities: Assisted the school department in putting orders in the

system using 10 key by touch. I was in charge of calling to make sure all

orders had been placed for next day delivery. Fu rthermore, I kept customers

i nformed by forwarding notices of i tem availability shipment date, and

method, and current status; answering questions. Also assisted customer

w ith special order needs and called in pick-up notifications. I also helped with

p utting orders together, and filing. In charge of replacing damaged i tems,

shortages, and midshipmen’s by determining optimal response of

replacement or credit. Verified i tems shipped by matching bills of lading,

reconciling quantities; noting discrepancies. I dispatched to t ruck drivers if

i tems had to be picked up at a different school other than at the usual

locations on their route sheet.

Cou rier

DHL, Houston, TX

10/07-12/07

Responsibilities: Being under t ight deadlines, pick-up, handle and delivered

t ime-sensitive documents and packages in a safe and punctual manner in

order to meet customer and DH L t ime requirements. Ensured all delivery

material was received and safely delivered to correct consignee. I was

required to operate a scanner to record shipping and package information.

Bus D r iver

Aldine ISD, Houston, TX

08/05-11/06

Responsibilities: I was in charge of following a route plan to pick up

s tudents at designated locations and drop them off at school and related

events. I followed the same route plan in the afternoon.

Substitute Teacher

Spring ISD, Spring, TX

04/05-05/08

Responsibilities: Reviewed with principal or designee, all plans, duties and

schedules to be followed during the teaching day. Afterwards I assumed

responsibili ty for overseeing pupil behavior in class and surrounding areas.

Followed all policies, rules and procedures to which regular teachers are

subject. I taught the outlined lesson plan left by their regular teacher as

outlined in the plan. I then remained in assigned classroom until all

s tudents had been dismissed for the day.

Office Clerk

H ISD Tax Office, Houston, TX

07/02-02/03

Responsibilities: P rovided clerical support for the Administrative

Assistance, Human Resources and members of the management team.

A nswered incoming and made outgoing calls regarding customer accounts. I

was promoted to head of Payment plan arrangements. Mailed out tax

s tatements and posted payments to payment plan log. I also assisted other

employees with help if needed.

Office Clerk/Dispatcher

Pick-A-Part, Houston, TX

07/98-08-02

Responsibilities: A nswered incoming and outgoing calls. In charge of

receiving ti t les, processing ti t les, and entering information in to a program.

T yped out checks, and assigned stock numbers to vehicles purchased.

D ispatched to tow t ruck drivers where to pick up cars and how much to pay

t he customer.

Cashier/Customer Service

Wal-mart, Houston, TX

Responsibilities: Operated a registrar using 10-key by touch, consolidating

t he registrar at closing and assisted customers with choosing appropriate

p roducts. Promoted to Customer Service where I was in charge of assisting

customer in making returns.

QUAL I F ICAT IONS SU M MARY

I have more than 8 years experience in an office environment. I am able to

relate well to the public, in person and on the telephone. I am described as

being t actful, creative, discreet, f lexible, resourceful, dependable, well-

organized, friendly, emotionally mature and professional. Strong abili ty to

work effectively with multiple supervisors, balance and prioritize multiple

requests. I am capable and practiced in handling complex and/or multi-

faceted tasks. I am extremely k nowledgeable in office (clerical / secretarial)

and time management. Good organizational skills. I am computer li terate -

well-versed with Windows, word processing (preferably MS Word),

spreadsheets (pref. Excel), desktop publishing, and database management.

~References upon request~

Contact this candidate