Customer Service Quality Assurance

[pic] Profile

Enthusiastic, focused professional eager to contribute through the use of

exceptional analytical, data entry, organizational, and customer service

skills. Team player marked by adaptability and dedication.

[pic] Education

Winthrop University

BS in Business Administration, Concentration in Management and Economics,

2009

[pic] Skills

Applications

MS Word, MS Excel, MS PowerPoint, MS Outlook, Adobe Reader, Adobe

Photoshop CS4, Google Docs

Platforms

Microsoft Windows, Mac OS X, Linux, OS/2, Google Chrome OS

[pic] Work Experience

Wells Fargo Bank N.A.

Personal Banker - 17th & Curtis - (2013-Current)

. Provide financial products, ideas, and solutions for our banking

customers

. Work within federal and state regulations in regards to SIC procedures

. Collaborate with business partners to ensure the financial well being of

our clients

Wells Fargo Home Mortgage

Funding Coordinator - Eligibility Resolution - Three Step Program (2012-

2013)

. Monitored our active loan pipeline to ensure no salability issues will

occur per investor guidelines

. Completed and assisted in the creation of reports to cover multiple areas

of concern

. Collaborated with the Cash MGMT department to ensure all loans are paid

in full and correctly funded

. Assisted underwriting in developing and updating standards within our

department

. Partnered with IT to find solutions for internal service processing

problems

. Supervised title issues between Wells Fargo and our title company, LSI

dba Fidelity National

. Managed all appraisals that are needed to support property values for

loans in our program

. Advised financial originators and other associates of current eligibility

standards and updates

. Provided written detailed reports to business partners, affiliates, and

customers in regards to their financial transactions and other related

issues

Wells Fargo Home Mortgage (Robert Half)

3-Step Fulfillment/Post Closing (2011-2012)

. Assisted borrowers with questions involving disclosure, waiver, and

closing documents

. Partnered with HMC's and Processors to ensure that our borrowers would

close on schedule

. Effectively communicated state laws and H.A.R.P. guidelines pertaining to

the WF Three Step Program

RGIS, Charlotte NC

Control Desk Operator (2011)

. Traveled throughout the southeast while conducting store inventories

. Utilized 10-key skills to input millions of dollars of merchandise for

report processing

. Provided local tech support to immediately ensure accuracy of inventory

process

. Rectified data discrepancies found through report analysis by updating

system with the appropriate corrections

American Security Mortgage Company, Charlotte NC

Post-Closer (2010-2011)

. Examined loan packages to ensure quality assurance of data integrity

. Collaborated with internal and external business partners to review loans

post closing

. Managed loan folders and trailing documents in preparation to ship to

numerous investors

[pic] References

Available upon request

Contact this candidate