Customer Service Representative
Resume:
Juanita Richardson
Hiram, GA ***41
Mobile: 678-***-****
Email: **-*****@*******.***
Objective:
To obtain a position in that will challenge my abilities, experience, and overall experience in which I will be a great asset to the company. Also to be a great team player in a company that provides great quality and overall team effort and performance in which my experiences will be beneficial to the company through overall achievement.
Work Experience:
Randstad
Alpharetta, GA
08/2013-10/2013
Customer Service Representative
I was working for Randstad at this company call Delta Dental in which I received inbound calls and made outbound calls. This was a temporary assignment in which I was helping Utah Medicaid subscribers choose a dentist from there handbook and welcoming them to their new plan. I explained which services are covered on this new plan and when the effective date of the new plan would take place.
Progress Energy
Dunwoody, GA
07/2012-02/2013
Customer Service Representative
I assisted customers with billing issues, reconnects, and disconnects. Also processed payments in order to restore services on their accounts. Handled work orders for street light repairs, area lights, tree trimming, and power outages. Input orders when customers wanted to disconnect for moving or doing a transfer of services.
Verizon Wireless
Alpharetta, GA
02/2010-01/2012
Customer Service Representative
Received inbound calls from customers about their account and phone issues. Reviewed customers account through different data bases to research and resolve their billing issues and phone issues. When customers were eligible for an upgrade assisted them in choosing the right phone to accommodate their needs. Assisted customers with troubleshooting and making warranty claims for their phones.
Ryla
Kennesaw, GA
10/2007-12/2009
Customer Service Representative
Received inbound calls from AT&T customers about billing issues on their account. Reviewed their account with information in the database to see if any billing errors were made and informed customers where they could view their bill and explained how the company bills. Also explained how proration took place on their bill and what changes would cause that to happen.
Labor Guys Staffing
Dunwoody, GA
01/2006-7/2007
Warehouse Worker
Worked for this company that dealt with army supplies like travel packs they need to put in their bags while in the field. So we basically just counted the items and packed them up in boxes to be shipped out to different locations.
Kmart Distribution
Forest Park, GA
03/2004-01/2006
Repack Associate
As a repack associate we pulled orders and packed them into boxes to be shipped out to different locations. Also had to enter addresses into the systems so a UPS label would be printed out.
Education:
Benjamin E. Mays High
Atlanta, GA
GPA: 3.0
Information:
Have knowledge of and can use Microsoft Word, Excel, and Power Point.
Contact this candidate