Engineer Manager
Resume:
Michael Polissaint
****@***.***
Jamaica Estates, NY 11432
PROFESSIONAL EXPERIENCE SUMMARY
• Microsoft certified IT Professional in Lync Server 2010, Enterprise Messaging Administrator on
Exchange Server 2010, Windows Server 2008. Microsoft Certified Solutions Expert in Private Cloud and
Server Infrastructure. (Azure). VMware Certified Professional on vSphere 5 (VCP). ITILv3 Foundation
certified. Appsense certified for Environment Manager and Application Manager. CCA NetScaler 9.3.
• Provided design, third level support, and implementations of Exchange 2010, 2003 & 5.5 in an
enterprise environment, including migrating from legacy mail servers and upgrades from earlier versions of
Exchange Server.
• Provided design, third level support, and implementations of Citrix XenApp, 6.5/5.0 and Presentation
server 4.5 farms in an enterprise environment, including upgrades & migrating from legacy
Metaframe/WinFrame farms and published desktops.
• Management of MobileIron/AirWatch/GOOD/Citrix XenMobile (Mobile Device & Application
Management (MDM), Symantec.Cloud (MessageLabs), EnterpriseVault.Cloud, OCS, Lync Server 2010 &
2013, MS Antigen, Tumbleweed MMS & WorldTalk Smart Relay Hosts
• Provided third level support and administration of global Exchange Messaging environment consisting
of 350 MS Exchange 2010/2003/5.5 Servers, BES, Good, MobileIron, CAS, DAG, HUB, OCS/Lync 2010,
2013 and Outlook Web Access (OWA) Servers, servicing 110,000 users globally.
• Management of team including coordination, budgeting, scheduling, quality control, and work
progress of projects. Establish policies and guidelines for the organization. Instrumental decision-maker on
cross-functional, globally diverse teams with unique combination of in-depth technical knowledge,
managing experience, and customer-first attitude.
TECHNICAL EXPERIENCE SUMMARY
• Results-oriented professional with progressively in-depth IT experience and heavy exposure to
investment banking, financial and entertainment institutions with e xtensive hands-on experience planning
& implementation of Citrix XenApp/Metaframe/Presentation Server 6.5/5.0/4.5, Citrix CSG, CAG,
NetScaler/Web Interface, and SSO. Windows 2008/2003/NT & MS Exchange 2010/2003/2000/5.5.
• Strong expertise in design, configuration, implementation and support of Active Directory,
Exchange Server, Windows Servers and Clusters (High Availability), Citrix XenApp, Virtualization
(VMware ESX, Microsoft Hyper-V and Citrix XenServer), SQL Server, Terminal Server, IIS, Scripting and
Development,
• Specializing in TCP/IP, DNS, WINS, MAPI, POP3, LDAP, Firewalls, SMS, SCCM, AppSense,
Rightfax Server, SMTP, Clustering, Windows 2008/03 DFS and RAID. VMWare ESX 5/3.5, VSphere 4.0,
ESXi, VMServer, MessageLabs, Tumbleweed MMS, Quest MMM, BindView Ctrl/Admin, WorldTalk,
SharePoint Portal /Services, SurfControl, GoodLink, Good Enterprise,,Blackberry Enterprise Server,
Sybari Antigen,), EnterpriseVault./cloud & NetIQ
• Database: Oracle, Informix, PeopleSoft F/HR, MS SQL Server and MS Access.
• SAN: EMC Clariion (Cellera,CIF Servers, & NavisSphere) -- NetApp Filer 3050, NFS, & Data
OnTap
WORK EXPERIENCE
October 06 – December 13
QBE REINSURANCE GROUP
Senior Infrastructure Engineer
• Served as Senior Infrastructure Engineer with concentration in the Citrix and Exchange
Infrastructure for a large multi-zone Citrix farm with +12,000 concurrent users in multiples
countries (USA, Canada, UK and Australia) - 20+ Exchange 2003/2010, OCS\Lync 2010 & 200+
Citrix Servers in 3 datacenters.
• Build, setup and 24x7 on-call support of Citrix Presentation Server 4.0 and XenApp 6.5/4.5 farms,
Single Sign-on/Password Manager 4.x, Web Interface, Provisioning Server, XenServer, Installation
Manager, CAG, CSG, NetScaler, Branch Repeater (WanScaler), SQL Server DataStore and
W2K3/W2K8 Terminal Services running on VMware ESX.
• Plan, create, and deploy security for MDM, mobile device management, policies to adhere to
enterprise IT governing policies for BYOD – Lead project engineer for deployment and 3 rd level
support for OCS 2007 R2 and Lync 2010 & Lync 2013. Extensive deployment and 3rd level support
for Mobile Iron/BES/GOOD/Apple ActiveWatch & Citrix XenMobile (Mobile Device &
Application Management (MDM).
• Support for NetApp NFS, Consolidated Backup, DRS/DPM, VMotion, P2V, V2V, Site Recovery
Manager, VMServer and a variety of other products that complement the Infrastructure environment.
• Provided third level support, build, and design of Exchange Server 2003 & 2010 Backend/FrontEnd
topology including design and implementation of OCS/Lync 2010 planning, deployment and
management for globally dispersed users. OWA with RPC over https capability. MessageLab, Good
Enterprise, Apple AirWatch, MobileIron and BES 4.1 & 5 third level support.
• Design, setup, documentation, support of projects related with Windows NT/2000/2003/2008 servers
(Active Directory design, implementation and migrations), High Availability and Windows clusters
(DFS, EMC Cellera CIFS, DHCP, Web, Exchange, SQL Server), Exchange Server
5.5/2000/2003/2007 (design and migrations from Exchange 5.5/2000/2003 to 2003/2010), SQL
Server 2000/2005, MS Terminal Server, EMC NavisSphere, VMware Infrastructure (ESX 2.5/3.5
Server, VSphere 4.0, VirtualCenter, HA, VMotion, P2V, MS SCCM, SMS 2003
• Research, build and test virtualization technologies (Microsoft Hyper-V, VMware ESX Server and
Citrix XenServer). Build, Test, Deploy and P2V of XenApp 4.5 (Win2003) and XenApp 5.0
(Win2008) Virtual Machines on vSphere 4.0 & VMware ESX 3.5. Migrated l40 servers Applications
servers from PS 4.0/MF 1.8 to Citrix XenApp 5 & 4.5 farm. Implemented SSO/Password Manager,
WI/Access suite and LMC/License Servers.
• Develop tools and scripts to support the environment using MFCOM with VB, C#, VB.NET, Perl,
VB Script and Command Shell
January 05 – October 06
JPMORGAN CHASE
Senior Systems Engineer
• Report to VP/ Manager of Shared Services America to establish performance objectives for mission-
critical systems supporting JPMorgan Chase's financial firm including Third level support usual for
Exchange server systems. Managed 200-Exchange servers, multiple site production.
• Provided leadership critical for successful merger of Bank One's Exchange Servers platform into
Domino/Lotus Notes systems -coordinated personnel assignments and trained junior system
administrators.
• 3rd level support for the installation, monitoring and maintenance of Exchange servers and all the
associated equipment/processes involved with email delivery - including routing, security, anti-
spam, anti-virus, storage management, and backups.
• Provided 3rd Level support for Exchange and Domino R5/6 -- proficient with disaster recovery and
reliability. 3rd level support for Rightfax server and Good, BES/Blackberry Enterprise Server.
• Additional strengths with Exchange 2003/5.5, Sametime, Citrix PS 4/1.8 KVS EVault & BES 3.6/40
January 04 – January 05
UNITED NATIONS
Exchange Engineer Consultant/Project Manager
• Implementations included production Active Directory, Root DC, Child DC, DHCP, FSMO
placements, DNS, WINS, server installation and setup. Create & managed Group Policy Objects.
Lead, motivate and managed global Exchange Server teams supporting all UN email upgrade and
consolidation of legacy mail systems into Exchange 2003.
• Provide reports, metrics, and summaries regarding email projects to executive leadership. Provided
Blackberry Enterprise Server 3.6 installation, support and management. Directed IS divisions
within the UN toward leveraging best practices and developing collaborative relationships. Project
included the coordination and execution of UN's upgrade from two MetaFrame 1.8 farms to
MetaFrame XPe Presentation Server. Training for staff engineers as it related to the Exchange
Server 2003 & Citrix XPE Presentation project.
May 02 –December 03
HEARST BUSINESS MEDIA
Exchange Server -Citrix Engineer
• Lead engineer directing all technical operations in migrations and implemention of 50
MetaFrame 1.8 servers/ 25 Applications to MetaFrame XPe Presentation Server including
application testing, load testing, server designs for Citrix Metaframe XPe, Web Interface, Publish
applications/ desktop and CSG configurations. Managed a team of five consultants in migrations
process and implementation of Windows 2003 Active Directory with Exchange 2003. Assessment,
analysis and administration capabilities for their Exchange environments performed with the
BindView BVControl for Exchange utility.
• Installed and configured Secure Gateway with 2 load balanced STA’s for fault tolerance.
Installed and configured Web Interface/ NFuse with https/SSL access. Replicated Citrix data store/
to a SQL database.
• Performed IS Defrag, MTA checks, restoring servers, restoring mailboxes, mailbox moves and
overall 3rd level global Exchange 5.5 & 2003 enterprise server support. Exchange server preventive
maintenance, problem resolution involving work queue increments, diagnosing of failed services
and providing root cause analysis.
May 01 - May 2002
VIACOM
Exchange Engineer
• Performed Mailbox migrations from Exchange 5.5 to Exchange 2000/2003 with BindView
RMS console for Exchange and Quest (MMM) Mailbox Move Manager.
• Designed, tested, and implemented the migration from a mixed Windows NT/Novell
environment to a Windows 2000 environment, including migrating NDS to MS Active
Directory Services with Bindview BV-Control for Active Directory.
• Lead engineer directing all technical operations including: application testing, load testing,
server designs for Citrix Metaframe XPe, Nfuse web configurations, portal integration, DMZ
and CSG.
• Coordinated and managed complex, multi-server infrastructure utilizing Windows 2000.
Maintained and monitored World Talk for content scanning and email filtering for exchange
servers.
• W2K implementations included production LDAP/DHCP/DNS/WINS/RAS server
installation, ADSI edit and configuration as well as FSMO placement.
• Provided 3rd level support and maintenance for Exchange 5.5/2000 Servers, Citrix Metaframe
1.8, and Windows 2K servers.
MERRILL LYNCH November 98- May 01
Exchange Systems Engineer- AVP
• Managed a team of three engineers responsible for overnight management and administration
of the global Exchange Messaging environment consisting of 350 MS Exchange 5.5 Servers,
Internet Mail Service (IMS) servers, BES and Outlook Web Access (OWA) Servers, servicing
110,000 users globally.
• Responsible for the planning, strategy, operations, coordination, scheduling, work progress of
projects, support, establish policies and guidelines for global messaging within ML Americas
and management of team. Managed project teams and resources to deliver and execute
successfully on numerous complex projects in a time and resource constricted environment
such as X.400/ Directory Synchronizations to Dubai, Chile and South Africa.
• Installed, configured, maintained and troubleshoot EXCHANGE 5.5/2000 in Merrill’s multi-
site environment running on NT/2000 platform.
• Provided third level support for OWA, NT domain, Windows 2000 AS, Exchange 5.5/2000
and IIS servers.
• Management of the Corporate SMTP gateway, consisting of Trend Micro InterScan Virus Wall,
Tumbleweed MMS & WorldTalk Smart Relay Hosts
• Installed and configured AV software such as Sybari Antigen, and Scan Mail for virus filtering
and scanning. TVCS for central management of virus protection.
.
TIME WARNER December 96- November 98
Exchange Server Administrator
• Project included migration from GroupWise users onto Exchange 5.5. Installed and configured
an Exchange Server to serve as public folder server. Mailbox migration to Exchange 5.5 from
Exchange 4.0. Duties also included server maintenance such as monthly defrags of Information
stores and responding to and resolving problems with the servers, connectors, and other
components of the E-mail environment
• Responsible for all message connectors, their configuration and documentation (SMTP, X.400,
etc.); perform administrative functions as necessary, creating user accounts, setting access
permissions, configuring client profiles and general trouble shooting; responsible for all security
issues associated with centralized and de-centralized administration. Trend Micro updates of
pattern files, virus filtering.
• Member of messaging project responsible for migrating mailboxes from Banyan Vines to
Exchange 5.5. Upgraded several servers from Exchange 5.0 to 5.5. Day to day maintenance
such as problem resolution involving work queue increments, preventive maintenance and root
cause analysis. Other roles include troubleshooting TCP/IP, DNS and WINS related issues.
Certification:
05/23/03 Citrix Certified Administrator (For NT and Unix)
10/28/03 Citrix Certified Enterprise Administrator
06/10/01 CISCO Certified Network Associate (CCNA) (Routing and Switching)
11/30/00 Microsoft Certified Systems Engineer (MCSE) on Windows 2000
08/15/99 Microsoft Certified Systems Engineer (MCSE) on Windows NT 4.0
06/15/99 Microsoft Certified Professional +Internet (MCP+I)
Education:
COMPUTER CAREER CENTER 1996
Network LAN Systems
Supporting NT 4.0 Core Technologies
Supporting and administrating Unix
Supporting Novell NetWare 3.12 Core Technologies
Introduction to Cisco Router Configuration (ICRC)
BRIARCLIFFE COLLEGE Business Administration 1993-1996
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