Customer Service Technician

MICHAEL HOSKIN

****************@*****.***

**** * ****** ***.

Chicago, IL. 60649

Cell 773-***-****, Home 773-***-****

PROFFESIONAL PROFILE

Demonstrates strong communication and managerial skills ascertained from

previous work experience. Leads by example while establishing a strong

rapport with customers and clients. Provides an ongoing record of problem

solving and resolution. An eager, self-motivated, dependable, and hard-

working candidate looking to secure a position where my skills and work

ethic can be utilized in a productive and professional manner.

EMPLOYMENT

Schneider National -Commercial Driver Class A License

Green Bay, Wisconsin

1/10/2011 - Present

. Maintained daily logs, performed vehicle inspections, pre-trip

equipment, operate Thermo-King Refer Units, tire chaining, and

transport cargo safely and legally to consignee.

. Communicated orally with customers, clients providing the utmost

customer service and safety.

. Worked cooperatively within a group to assure customer retention.

. Ascertained job related material through strategic on the job

training.

CR England - Commercial Driver Class A License

South Salt Lake City, Utah

8/4/2010-1/10/2010

. Maintained daily logs, performed vehicle inspections, pre-trip

equipment and transported cargo safely and legally to consignee.

. Supervised work of apprentice technicians as assigned.

. Attended factory-sponsored training classes.

. Observed and monitored data objects and people's behaviors to

determine compliance with operating and safety standards.

O'Hare Honda -Technician/Service Advisor

Des Plains, Illinois

7/2005-10/2010

. Performed outlined repair order with efficiency and accuracy in

accordance with the dealership and factory standards.

. Diagnose cause of automobile malfunction and perform repair.

. Kept customers abreast of the conditions and status of their vehicles.

. Educated customer on the details of their factory warranties.

Domino's Pizza -General Manager

Park Ridge, Illinois

8/1/1996- 3/10/2005

. 5 Star O.E.R. Award Winner twice in first year as G.M.

. Overall upkeep of franchise as well as hiring, scheduling, payroll.

. Book keeping and accounting responsibilities.

. Provided excellent customer service.

EDUCATION

Premier Truck Driving School

2010 Professional Freight Relocation Specialist

Lincoln College of Technology

2005 Automotive Technician

Columbia College Chicago

2002 Music Business Management

Mc Murray College

1995-96 Horticulture/Custodial Maintenance Technician

Computer Technology

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