Customer Service Insurance

Mark Pogue

Brooklyn, OH

*******@*****.*** - 216-***-****

My greatest strength is my reliable work ethic. A "Can Do" attitude is mandatory in any work environment. I

have strong skills with Microsoft Office and have been a great multi-tasker. It is always my goal to exceed

corporate/client expectations. After working 20+ years in bank and insurance operations, I have moved on to

customer service call center work in helping people with a application process

WORK EXPERIENCE

Credit Collector

NCC BUSINESS SERVICES - North Olmsted, OH - August 2012 to Present

.

.Courtesy Calls debtors to make payment arrangements for delinquent credit payments

.Order and Review credit reports on debtors.

.Use skip tracing tactics to find debtors

.Record information on CRM software

PRIVATE SCHOOL AID SERVICE - April 2011 to Present

CONTRACT POSITION FOR SEASONAL BUSINESS

. Courtesy Calls to applicants to request information

. Answer applicant questions

. Provide web site to check application status

. All applicant correspondence recorded in CRM software

NATIONAL CITY BANK - June 2007 to June 2008

Operation of large volume processing mailing machines

. Processing an average of 20,000 bank checking and bank statements a day

. Operation of IT Print Room and tape library

. Retrieved and sorted print jobs and light maintenance of IT printers

PROGRESSIVE INSURANCE - November 1997 to 2006

Processing policy statements for mailing

. Developed and maintained a inventory system for mailing system

. Mailroom operations

Registered Mail Clerk

NATIONAL CITY BANK - February 1982 to March 1994

Mail room operations

. Lead driver for courier service

EDUCATION

PRIVATE SCHOOL AID SERVICE

April 2011 to Present

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