Customer Service Manager

DIANA Q. PEREZ

**** ********** **.

San Antonio, TX 78230

210-***-**** Home

909-***-**** cell

Email: ********@*****.***

EXPERIENCE

**** –11-15-2013 Store manager. TCBY. Supervise up to seven employees, responsible for scheduling, hiring,

firing, training, and maintain franchise standards and policies. Responsible for tracking inventory, receiving, and

maintain yogurt machines by breaking down, sanitizing and replacing small parts as necessary. Provide excellent

customer service to a diverse customer base.

2008 - 2009 Licensed Real Estate Agent, contracting with V.V.V. Property Mgmt. LLC. Property Manager. Create

rent forms to achieve an organized view of rents collected or rents due. Collection of rents, monitor and contact

residents regarding delinquent rent, appear in court to present evidence of failure to pay, co-ordinate inspections

with SAHA for future resident occupancy.

2007 – 2008 Office Assistant/Manager, Real Estate team specializing in investment properties. Assist with all

levels of operating a real estate office. Create information packages for investors, create and implement flyers for

email blast. Enter and update listing into MLS (Multiple Listing Service). Coordinate between broker, primary

office and Title Company.

2006-2007 Customer Service Professional United Health Care Group. Call Center environment. Respond to

customer request for benefits and plan information, claim issues when possible.

2005-2006 Receptionist/Customer Service, Northern Arizona Wind & Sun. Assisted General Manager in office

duties for a renewable company. Greet walk-in customers, multi-line phone, took orders, processed returns,

processed all credit card orders, did follow up on all back orders and shipped products, communicate with vendors

regarding purchase orders.

2005-2005 Administrative Assistant, Kalil Bottling Company. Flagstaff, AZ Assist office manager and office

personnel in a busy distribution company. Answer multi-line phone, process end of day deposit, enter customer

orders, process driver deliveries from hand held device.

2002-2005 Computer Operator, Starcrest Products of California. Perris, CA. Identify, research and respond to

system errors. Process internal reports and production runs. Perform system backups, restorations, shutdowns and

reboots. Monitor and run mailing jobs to meet deadlines within a business environment.

2002-2002 Clerk, Executive Portraits California School Pictures. Redlands, CA. Assist photographers in

organizing teams and individuals for sports pictures at school sport events. Assist with production in photo lab.

Data entry.

2001-2001 Temporary Casual Clerk, United States Postal Services. Redlands, CA. Follow strict procedure

processing mail in automation.

2001-2001 Clerk, Executive Portraits California School Pictures. Redlands, CA. Assist photographers in

organizing teams and individuals for sports pictures at school sport events. Assist with production in photo lab.

2000-2001 Computer Operator, Ild Telecommunications, Inc. San Antonio, TX. Identify, research and respond

to system errors. Process internal reports and productions runs. Perform system backups, restorations, shutdowns

and reboots. Perform software installations.

1999-2000 Computer Operator, Raymond James Consulting. San Antonio, TX. Assisted client personnel in

maintain and perform computer functions, allow for the continual flow of operations. Adapted to individual clients

internal systems quickly and effectively. Primary client was Ild Telecommunications, Inc.

1995-1999 Computer Operator, Sunbelt Sportswear. San Antonio, TX. Train new computer operators in system

requirements, flows and functions as well as company policies and procedures. Operate and maintain peripheral

equipment. Perform data entry functions. Maintain system backups, restorations, shutdowns and reboots.

EDUCATION

2009 – current San Antonio College part time

2007-2008 Alamo Institute of Real Estate San Antonio, TX Completed 210 hours of required core courses.

Obtained Texas Real Estate Licence. (expired)

1994-1995 National Institute of Technology San Antonio, TX. Diploma in Business Operations.

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