IT engineer
Resume:
DEEPAK BAILWAL Email: *************@*****.***
Resident Engineer Mobile: +91-981*******
Total Experience – 2+Yrs
CAREER OBJECTIVE:
With diverse experience in IT Support for more than 2 years, intend to build a career with leading corporate of hi-tech
environment with committed & dedicated people, which will help me to explore myself fully and realize my potential.
GOALS:
Earn more experience in IT service desk/support environment and learn new technologies, Build career in Server
level and DNS Server, DHCP Server.
EXPERIENCE SUMMARY:
Company: - RE(Resident Engineer) in Orbit Pheripherals Pvt. Ltd., Nehru Place.
Orbit Pheripherals Pvt. Ltd. Provide support to the MNC and provide solution to the customer and de-risk technology adoption.
Designation – Resident Engineer
Duration - Sept 2011 – Aug 2012
Job Location – Nehru Place, India
Job Responsibilities:
Incident and Problem management and also Configuration and Installations.
Having good knowledge IT Helpdesk, ticket generation and handle escalated calls.
Troubleshoot/Configuration of lotus 8.0 and Microsoft Outlook.
Providing Desktop level Support in the strict time frame based upon the severity level of the issue.
Troubleshoot for various types of System.
Resolution of complex trouble tickets ensuring SLA compliance.
Solving the issue related hardware, Software and Printers.
Contact the vendor for the parts and support.
Good Knowledge of Troubleshooting various types of Operating system(Windows XP, 7 and Vista).
Diagnosis LAN and Network related issue within strict time frame.
Given Remote assistant to the clients within the company or across the India through the software.
Can handle domain and Active Directory related issue.
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Company: - M/S Sai Computers
Sai Computers is trusted Solution provider offering of IT Services. Information Management Solutions including SSL VPN,
WAN Acceleration
Designation – Hardware/ Software Engineer
Duration - Aug 2009 - Aug 2010
Job Location – Delhi, India
Job Responsibilities:
Training/Induction
Solving the issue related hardware and Software.
Delivered trainings to New Join/Trainers to increase the productivity of the company.
Maintained a customer satisfaction during the training/live labs.
Handling IT inventory.
Providing Desktop level Support in the strict time frame based upon the severity level of the issue.
Troubleshoot for various types of System.
Resolution of complex trouble tickets ensuring SLA compliance.
Solving the issue related hardware, Software, Printers.
TECHNICAL SKILLS:
Configure and troubleshoot lotus 8.0 and Outlook
Troubleshoot and diagnosis of the system and workstation.
Desktop support for the IT.
Diagnosis and rectify Network related issue.
EDUCATIONAL QUALIFICATIONS:
Pursuing Master of Computer Application from IGNOU
Bachelor of Computer Application (Year : 2005 – 2008) from Jamia Hamdard, University
Senior Secondary from L.B.S Public School, Delhi, India.
Secondary from L.B.S Public School, Delhi, India.
STRENGTHS:
Highly motivated, dependable troubleshooter and problem-solver.
Customer-focused performer who is committed to quality in every task – from personal interaction with coworkers and
users to high level of service provided to company & customer.
Ability to grasp and master new technologies quickly and easily.
Ability to adapt well under pressure & a drive to meet challenges
Excellent communicator and good listener.
Enthusiastic learner who quickly grasps concepts and technical skills
Good Interpersonal skills and qualities of Head and Heart.
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Good Analytical, Logical and Convincing abilities.
Good Organizing and Management Skills.
PERSONAL DETAILS:
Date Of Birth 28-July-1986
Sex Male
Father’s Name R S Bailwal
Mother’s Name Saraswati Bailwal
Address C-6/D-2 IIT Campus Hauz Khas New Delhi-110016
Marital Status Unmarried
Nationality Indian
Languages known English, Hindi
DECLARATION:
I hereby acknowledge that the above given information are true to the best of my knowledge and belief.
Deepak Bailwal
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