Customer Service Design
Resume:
Rustico Aungon
Norfolk, VA 23513
*********@*****.***
Technical Skills/Qualifications
• Programming Languages – Java, C#, HTML, C, Visual Basic
• Database Programs – Oracle 10g
• Design Software/Applications – Visual Studio, Notepad ++, Dev C++, Eclipse, VMware,
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Visio, Project)
• Operating Systems – Windows (7/ Vista/XP/2003), Linux (Ubuntu), Windows 2008
Server
• Network Security Concepts – DNS, DHCP, Routing, Remote Access, TCP/IP,
LAN/WAN, Firewalls, Switches
• Certifications – CompTIA Security +, Customer Service
• Fluent in English and Tagalog
Education
ECPI University, Virginia Beach, VA Feb. 2012 – Present
Pursuing a B.S. in Computer and Information Science
Concentration in Database Programming
Estimated Date of Graduation – July 2014
Key Coursework: Database I, Programming I, Principles of Business and Management,
Unix Administration, Web Client Scripting, Systems Analysis & Design, Fundamentals
of Customer Service, Introduction to Operating Systems, Logic and Design, Networking,
Web Interface Design, Critical Thinking, Computer Applications, Database Scripting I
Work Experience
MDV Nash Finch, Norfolk, VA April 2010 – Present
Warehouse Operator
• Consistently performed at 102% of production standards resulting in faster and more
efficient delivery times of products to local and regional commissaries
• Operated various equipment such as pallet jacks and forklifts to fill orders in order to
meet or exceed deadline expectations
Cooper Vision, Norfolk, VA Nov. 2006 – June 2009
Inspector
• Examined up to 35,000 eyeglass frames and parts for defects and conformance to
dimensional specifications
• Verified measurements of frame parts using various rulers and gauges
Stihl, Virginia Beach, VA Aug. 2006 – Nov. 2006
Welder
• Utilized welding equipment to join metal pieces, burn or cut through metal
• Consistently met daily quota of welding 200 gas tanks to be used in the assembly
lawnmowers
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