Customer Service Quality Assurance

Angela L. Hargrove

**** ******* *****

Lithonia, GA 30058

770-***-**** Home

678-***-**** Cell

**********@*****.***

Objective:

Goal-oriented professional with extensive experience in the mortgage

industry for residential, purchased and refinance loans. Proven ability

to function in changing environments and interact effectively with all

levels of support staff in order to increase revenue.

Skills

. Tax returns presentation

. Quality Assurance

. Customer service

. Strategic event planning

EXPERIENCE

Stone Hill Group 05/2013 to 10/2013

Post Closer Auditor

. Auditing the mortgage documents that have been duly signed and

reporting to ensure that all the documentation is complete and in

compliance with the underwriting and loan processing rules.

ARK Temp Staffing/GA Revenue 06/2009 to 05/

2013

Tax Examiner

. Provided quality administrative support to management

. Reconciled checks and cash receipts

. Sort incoming mail and correspondence

. Demonstrated effective time management skills, meeting deadlines and

completing tasks efficiently

H & R Block 11/2007 to

04//2009

Tax Associate

. Assisting customers with federal and state tax returns

. Exhibited proficient data entry skills keying in data with low error

percentage

. Successfully and independently provided administrative support to

management, maintaining calendars, planning meetings and composing

various documents

Indy Mac Bank 01/2007 to

07/2007

Senior Purchaser

. Accurate audit of all closed loans

. Purchased loans from brokers

. MERS( Mortgage Electronic Registration Systems) assignments

. Quality customer service

. Utilized data entry skills

. Effective liaison between employees and management

. Accomplished meeting deadlines and utilizing time management skills on

all given responsibilities

Choice Capital Funding, Inc. 03/2003

to 05/2006

Funding Manager/Closer

. Worked directly with warehouse lines requesting wires, clearing

conditions, setting up new closing agents

. MERS assignments

. Exercise independent judgment and decision making abilities, with a

high level of confidentiality.

. Coordinated handling investor packages marked for shipment

. Managed, originated and processed retail loans

. Prepared and sent out error free loan packages to lenders, attorneys

and investors and documents to Clerk for recording

. Superior customer service

. Acquired superior ability in accomplishing time sensitive tasks in a

fast paced environment with constantly changing priorities

. Authorize the released of funds to attorneys

. Maintained reports on funding files

. Spearheaded research or disputes accounts discrepancies

. Audit of all closed loans for accuracy

. Disbursed funds pursuant to closing instructions and tracked outgoing

wires

Mortgage Lenders Network, USA 11/2000

to 03/2003

Funder

. Exhibited care of duty when shipping collateral packages to various

investors

. Posted closing of closed loans

. Maintained reports on closing conditions

. Cleared post closing discrepancies in order to facilitate purchase of

loans

. Shipped files to home office

. Maintained open communicates with attorneys, closing departments and

upper management to ensure that loans had a smooth closing transaction

. Figure wire and request wire funds from bank

. Write up conditions

New Century Mortgage Corporation 09/1999 to

10/2000

Funder/Shipper

. Audit all closing documents

. Posted closing of closed loans

. Open communication with brokers, attorneys, accounts executives and

internal staff in order to clear conditions prior to loan disbursement

. Authorized released of funds by wire and/or check to closing agents

. Generated and managed daily reports on all loans funded.

. Prepared closed loan files for secondary marketing

COMPUTER SKILLS

. Utilized strong organization, communication and PC skills while

providing administrative support

. Working knowledge of Windows XP, Outlook, Power Point, Word Perfect

and LEXIS-NEXIS, Encompass

PROFESSIONAL ORGANIZATIONS

. Gate City Bar Paralegal Section member

. Gavel

EDUCATION

Strayer University, Lithonia, GA, Masters of Business, May 2013

Herzing University (ABA approved), Atlanta, GA, Bachelor of Science in

Legal Studies, June 2010, Dean's and President's List

Contact this candidate