Customer Service Assistant

OBJECTIVE: To obtain full time employment working as administrative

support where my education, experience, and clerical skills are an assets

to a growing organization.

ADMINISTRATIVE SKILLS

. Assume receptionist duties, greet public and refer them to appropriate

staff members, answer phone, route calls, and take messages

. Assist staff with administrative duties as requested

. Cooperate in the maintenance and/or modification of agency data

collection system

. Assist with completion of necessary statistical reports as requested

. Compile statistical information for Supervisor as requested

. Distribute incoming mail and prepare outgoing mail including bulk mail

. Update and maintain mailing lists

. Produce mailing labels and reports as requested

. Demonstrated written and oral communication skills

. Familiarity with Microsoft Office software (Word, Access, Excel,

PowerPoint)

. High degree of discretion dealing with confidential information

EDUCATION

California University of PA California, PA

Masters of Arts in Communication High Honors

California University of PA California, PA

Bachelor of Arts in English Summa Cum Laude

WORK EXPERIENCE

Shop Assistant 2/2013-9/2013

Thriftique Pittsburgh, PA

. Organizes donations, price, and set displays at a thrift store

operated by the NCJW

. Establishes friendly yet professional atmosphere that promoted

attentive customer service

. Improves customer service based on client needs

Clerical Assistant 7/10-2/11

The United Jewish Federation Pittsburgh, PA

. Filed documents for Foundation and Accounting departments

. Mailed documents for various workers and departments in the building

. Processed, organized, and collated documents under continuous

deadlines

. Managed data entry for mailings and contact information for

contributors and scanning documents

Assistant Office Support/Courier 8/09-5/10

Jay Fingeret Law Firm Pittsburgh, PA

. Looked up deeds and titles for pending court actions

. Delivered and filed confidential time sensitive documents at various

courts

. Completed financial transactions for firm and secured receipts and

financial records

. Organized the storage and handling of resources for convenience,

availability, and effective use

. Maintained confidential documents according to requirements including

coping or shredding

Cashier 9/03-2/09

Giant Eagle Pittsburgh, PA

. Smiled and greeted customers in a friendly manner

. Problem solving at rapid pace to ensure customer satisfaction

. Operated register and provided customer service during peak and non-

peak shifts

. Provided exemplary service by ensuring orders were accurately

processed through the registers in an efficiently and friendly manner

Nurse's Aide 1/00-9/02

Kenric Manor Donora, PA

. Ensured dignity by maintaining a high standard of care

. Provided assistance to optimize life experience in social support and

with companionship

. Supported individual with hygiene, meal preparation, and daily

community activities

AMERICORPS SERVICE TERMS

National Service Volunteer 8/10-5/11 & 9/02-8/03

AmeriCorps KEYS Pittsburgh, PA

. Propel North Side and The Pittsburgh Project - Tutored and mentored

students K-1

. Life'sWork of Western PA's Project Choice - Job development for

adjudicated and at-risk youth

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