Customer Service Marketing

BRITTANY SCHAUB

*** ***** **. • FISHER, ILLINOIS 61843

PHONE : 217-***-**** E-MAIL : ********.********@*****.***

O BJECTIVE

To acquire a position that is intellectually challenging and strengthens my analytical abilities. Seeking a

company that promotes a fast and competitive environment and allows for advancement.

E DUCATION

August 2006 – May 2011 Southern Illinois University Edwardsville Edwardsville, IL

Bachelors of Science Degree: Business Administration with discipline in Marketing

January 09- April 09 Canterbury Christ Church University Canterbury, England

International Student

E MPLOYMENT HISTORY

September 2012- Present Fidelitas Development Champaign, IL

Marketing Consultant

Analyze and evaluate prospective customers’ requirements and propose customized solutions to

promote their business.

Present demonstrations, proposals and added-value propositions to expand new account base for

both Fidelitas and our clients.

Conduct and manage various facets of marketing and public relations campaigns including Social

Media, Search Engine Optimization, Guerilla Marketing, and Reputation Management.

Negotiate purchases on the behalf of clients to ensure a practical return on investment rate is reached.

Work in both an independent and collaborative manor to accomplish personal and company goals.

Provide exceptional customer service by maintaining a positive attitude, high energy, and consultative

demeanor during interaction with clients.

June 2011-July 2012 Watts Copy Systems Inc. Champaign, IL

Product Representative, Branch Manager

Successfully met a monthly quota and expanded sales revenue by marketing to both new and existing

customers in a five county territory.

Submitted forecasts, activity, and result reports.

Composed marketing materials, identified new markets, and expanded customer base by 32%.

Managed and motivated branch employees, giving them guidance and support.

Implemented corporate initiatives within the branch.

July 2008 – Present J.T. Walkers Mahomet, IL

Server, Trainer

Successfully train and educate new servers about all aspects of the position to ensure a smooth

transition onto the server team.

R ELATED EXPERIENCE

January 2010-Present Delta Sigma Pi- Professional Business Fraternity Edwardsville, IL

Vice President of Community Services (2010-2011)

Conducted various chapter and campus wide events while creating opportunities for fellow members

to give back to the community.

Delegated tasks to a committee in order to ensure smooth implementation of goals and objectives.

Assisted in the recruitment process as well as marketing the fraternity’s strengths.

August 2010-Present American Marketing Association Edwardsville, IL

Assisted the universities’ business organizations by marketing their purpose and promoting

student participation within the organizations.

S KILLS

Conflict Resolution: With a pleasant and confident approach, turned unhappy

customers into satisfied repeat customers.

Motivating Others: Using a positive attitude with clearly defined goals and objectives,

raised over $38,000 in fundraising activities.

Creative Design: Converted a concept into a marketable reality by using out of the

box techniques to appeal to prospective customers.

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