Customer Service Quality Control

ELVIS TOLENTINO

**-** **** ****, ***. *

Woodhaven, NY 11421

Tel.: 917-***-****

E-mail: *********@*****.***

********@*****.***

OBJECTIVE: A challenging, growth-oriented position utilizing diversified

knowledge and experience, while offering an opportunity to

establish a career.

PROFILE: * Resourceful in dealing with difficult situations,

dependable and industrious.

* Highly organized with excellent time management, multitasking

and prioritizing skills in a fast-paced environment,

mindful of deadlines, accustomed to finishing

assignments in a timely and efficient manner.

* Attentive to details, identifying and resolving problems

quickly and accurately.

* Easily foster and maintain excellent interpersonal relations.

* Self-motivated, work effectively on own initiative in solo or

team settings.

* Fast learner; willingly embrace new technology, concepts and

environments.

* Knowledge in business law terminology.

* Bilingual-Fluent and literate in English and Spanish.

* Typing: 40-45 w.p.m.

* Computer proficiency in Windows/DOS; MS Office (Word, Excel,

Access and PowerPoint), MS Works, WordPerfect,

PageMaker, Visual Basic; web design and Internet savvy.

* Able to lift heavy weight.

EXPERIENCE: Memorial Sloan Kettering Cancer Center - New York, NY

1/08-Present Optical Scanning/Optical Control Clerk

* Responsible for individually batching, scanning, indexing

medical patient documents into optical imaging system

for review by clinicians and staff.

* Responsible for performing qualify assurance on all documents.

* Process information using Chart Vision, Chart Tracking System,

Data Manager,

9/07-1/08 ISS Action Security, Inc. - Jamaica, NY

Security Guard

* Guarded industrial or commercial property against theft,

vandalism, illegal entry patrols.

* Prepared written reports that could result in injury due to

hazards, leaking pipes, spills, faulty equipment or

prevention of fire to property.

* Patrolled floors on an hourly schedule.

* Patrolled school yard and constructions sites, via motor

vehicle.

10/01-4/06 AFTRA Health & Retirement - New York, NY

Office Associate/Document Scanner

* Provided a wide range of clerical and administrative office

support including photocopying, filing, faxing, data

entry, and similar tasks.

* Conducted random quality control checks on batches being sent

to data entry.

* Scanned legal documents into database for appropriate imaging

follow-up and electronic filing.

6/1/99-9/1/01 Fromex, One-Hour Photo Systems- New York, NY

Photo System

* Provided efficient, knowledgeable

customer service in processing orders and furnishing information.

* Accurately operated

35mm photo processing equipment to provide customers with accurate

services.

EDUCATION & CREDENTIALS:

* New York State Security Guard License, including Anti-Terrorism

* FDNY Fire Safety Guard Certificate

* Training Certificates in Anti-Terrorism and Anti-Crisis

Intervention

Professional Business College - New York, NY

Certificate: Office Specialist with Word Processing

HONORS: * Certificate of Perfect Attendance from Memorial Sloan

Kettering Cancer Center

* Silver Honor Roll in High School

* Numerous weight lifting, track and field trophies.

References available upon request.

Contact this candidate