Customer Service Technician

Location:

Posted:

December 15, 2013

Roger Nji

Norcross, GA ****3

*********@*****.***

(404) 839-5960Cell

Assembly / Logistic Operator/Network Technician

Education:

Gwinnett Technical College Lawrenceville, GA

• Associates Degree: Network Specialist 06/2011

• CompTia A+ and Network + Certified 12/2010

• Georgia Work Ready Certified: Silver Certificate

• Associates Degree: Distribution and Material Management 06/1996

Professional Skills Summary:

Diagnosed, repairs and thermal and impact printers

Configuration and Installation of necessary hardware components of thermal printers.

Outstanding Microsoft Applications usage, internet and online skills

Skilled with the usage of UPS World ship and AS400 shipping systems, Bar Coding, RF Scanner

Diagnose, troubleshoot, & repair network related errors

Manage hardware upgrades & migrations

Cash Drawer, Boca submini Cenema ticket printer and Battery Backup repair

Professional Work Experience:

Express Employment Professional (NCR) Alpharetta, GA 06/2011-Present

Refurbishing and configuration of thermal and Impact printers

• Input problems with printers using in RQS software.

• Communicate problems to network engineers

• Installed and configured printer, determined hardware/software problems, troubleshoot connectivity problems.

• Refurbished Cash Drawer, Boca submini Cenema ticket printer and Battery Backup including packaging for shipment.

Davis Company Lawrenceville, GA 05/2008- 12/ 2010

Shipping and Receiving/Inventory Control

• Verified. Incoming and outgoing shipments

• Maintained inventory.

• Processed shipping and Receiving documents.

Robert Bowden Inc. Duluth, GA 03/1999 -06/ 2008

Customer Service/Shipping and Receiving Specialist

Supervised four employees, scheduled duties, managed payroll and other supervisory responsibilities.

Managed customer service and ordering of products and services.

Processed shipping document and distribute inventory to various departments.

Forklift Certified on the sit-down and stand-up lifts and cherry picker.

Utilized RF Scanner technology to track and pull inventory.

Verified and kept records on incoming and outgoing shipment

Maintained inventory of shipping materials and supplies.