KARIM HICKS

*** ****** ***** ****, ****** Cottage, NY 10989

845-***-****

acbnzk@r.postjobfree.com

TECHNICAL SKILLS:

. Switching: STP/RSTP, VLan, VTP, DTP, Ether channels, Port Security,

BPDU Guard, MAC

. Routing: EIGRP, IGRP, OSPF, RIP/RIPv2, Intervlan Routing,

. Lan/Wan: CDP, Frame-Relay, HDLC, PPP, NAT, PAT, ARP, TCP/IP, HSRP,

VRRP, GLBP

. Security: ACL's(extended, standard, named), SNMPv3, Auditing,

Encryption, IPSec, MD5, WPA, WPA-2, WEP

. Operating Systems: CIOS, Windows 95, 98, 2000, XP, Vista, Windows

7, Novell, Server 2000, 2003

. Transmission Media: Fiber Optic, Coxial, UTP

. Installed server 2003 and server 2008 using vmware and configured

Dhcp, Dns, and Print server

. Installed, configured, and administered Microsoft Windows 2000, XP,

and Windows 7 operating system

. Installed, configured, and troubleshot Microsoft Windows 2000 and

2003 Active Directory components

. Managed, monitored and optimized the desktop environment using

Group Policy

. Implemented and administered DNS, DHCP, Remote Access, Network

Protocols, IP Routing and WINS in a

Microsoft Windows 2000, 2003 network infrastructure for class

project

. Troubleshooting and installing hardware/software, printer drivers,

scanner and pc related issues

CERTIFICATIONS: Studying for CCNP

Cisco Certified Network Associate (Sept 9, 2013)

Net+

Mcp

A+

WORK EXPERIENCE:

NSC Global(Consultant with Morgan Stanley), Manhattan, NY, August 27, 2012

- December 6, 2013

Security Administrator

. Reviewed violations of computer security procedures to

eliminate violations

. Provided customer support via telephone and remote services

. Use OSI model practices to help troubleshoot issues in the

fields such as LDAP errors and AD issues

. Manage AD user accounts to help with IT auditing and security

reporting

. Maintained user accounts and deletions of equipment per

request

TD Bank, Brooklyn-Staten Island, April 23, 2007 - August 2012

PC LAN Analyst II/Team Lead

. Managed and maintained regional lan/wan support as well as

regional server support

. Provided 24x7 on call support of break/fix issues such as

downed servers, virtual circuits, downed

routers/switches, to provide consistent network uptime

. Used Solar winds as well as Network Monitor to monitor network

circuits as well as network performance to

prevent high network traffic

. Provided computer support via telephone, remote access, and as

field technician

. Installed ups equipment for all regional servers to provide an

extra layer of protection caused by power

outages, natural disasters, or defective power outlets

. Configured snmp alerts to monitor network cpu utilization,

network connectivity, and overheating of network

equipment

. Level 2 support

. Respond to trouble tickets via phone support, remote desktop,

or local visits

. Proactively monitored the status of various network equipment

with automated emails from NOC

. Manage, support, configure and install racks, routers,

switches, servers, pc's, and printers

. Active Directory administration of users, computers, and ldap

issues

. Generate, manage, and resolve tickets by using the company

ticketing system

. Deployed, upgraded, and maintained bank applications, software

& os, windows xp pro, windows 7 enterprise

. Managed user rights, to servers, applications, and other

functionality needed to perform daily tasks

EDUCATION:

NYUSCPS, New York, New York - Internetworking Intensive: CCNA Prep. June 3

2013 - August 27, 2013

LINCOLN TECHNICAL INSTITUTE, Mt. Laurel, NJ - Network Systems

Administrator, Certificate, March 2007

SAINT PETERS COLLEGE, Jersey City, NJ - Computer Science (MIS), Minor

Computer Graphics, Bachelors Degree, May 2005

Contact this candidate