Customer Service Process Improvement

Nicol Bates

Surgical Technologist - Gwinnett Technical College

*****.*****@*****.***

Experience

Resolution Specialist at YesVideo

October 2010 - November 2012 (2 years 2 months)

Research Specialist at Assurant Specialty Property

April 2009 - January 2010 (10 months)

Volunteer Experience

Blood Drive Coordinator at American Red Cross

November 2013 - Present (2 months)

Our Senior Surgical Tech class is sponsoring a Blood Drive with the Red Cross on Monday, November 18 at

Gwinnett Tech. Please consider giving blood that day! To make an appointment, log on to

http://www.redcrossblood.org/make-donation and use sponsor code GWINT

Organizations

Association of Surgical Technologists

Member

August 2012 to Present

Skills & Expertise

Call Centers

Business Analysis

Customer Service

Microsoft Office

Software Documentation

Analysis

Project Management

SQL

Process Improvement

Microsoft Excel

Databases

Team Leadership

Call Center

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Education

Gwinnett Technical College

Surgical Technology/Technologist, 2010 - 2013

California State Polytechnic University-Pomona

Liberal Arts and Sciences, General Studies and Humanities, 1989 - 1993

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Nicol Bates

Surgical Technologist - Gwinnett Technical College

*****.*****@*****.***

Contact Nicol on LinkedIn

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Contact this candidate