Engineer Management
Resume:
Robert Coursen
Glen Spey, NY *****
*********@*****.***
OBJECTIVE
To obtain a position as a Senior Network Engineer.
TECHNICAL SUMMARY
** ***** -***** ******: configuration, troubleshooting, LAN/WAN design
15 Years -WINDOWS: network/system administration, LAN/WAN design
14 Years -UNIX: administration, FreeBSD, Solaris, Linux, DNS, and Apache
12 Years -TCP/IP: addressing, subnetting, VLSM
12 Years -ROUTING PROTOCOLS: RIP, OSPF, BGP, EIGRP, Static
8 Years -SCRIPTING: Perl, Shell, VBS, and batch
8 Years -SECURITY SERVICES: IPSEC, ASA, PIX, Checkpoint, ISAKMP, 802.1X,
RADIUS
8 Years -EXCHANGE SERVER: administration, site connectors, LDAP, IMS
2 Years -ALCATEL LUCENT ROUTER: configuration, troubleshooting, VPWS/VPLS
2 Years -JUNIPER ROUTER: configuration, troubleshooting, LAN/WAN
administration
2 Years -SHORETEL Voice: configuration, administration
2 Years -LOAD BALANCER: f5, Cisco CSS, Alteon, Array Networks
2 Years -SILVERPEAK WAN OPTIMIZER: configuration, administration
EXPERIENCE
Feb 2013 - Oct 2013
Time Warner Cable, New York, NY
Responsible for designing, deploying, managing, and ensuring stability of
the local/wide area network infrastructure technologies to provide high
availability, fault tolerance, and scalability to support mission critical
business systems. Demonstrated a high level of competence in LAN/WAN
technologies, routing and switching platforms, troubleshooted critical
issues, and coordination of implementations. Represented the Engineering
Department working closely with regional Architects and Engineers in
designing, modeling, and implementing new technologies within the Market.
Performed moves, adds, and changes of equipment and systems specifically
following the designated change management policies.
Designed and implemented MPLS L2 VPNs for NYC regional commercial customers
including, Virtual Private Wire Service (VPWS), Virtual Private LAN Service
(VPLS), Hierarchical VPLS (HVPLS), VPLS Q-in-Q (802.1ad) and MPLS QoS over
IP VPN for Internet Enhanced Service (IES) customers. Introduced design
for MPLS Traffic Engineering and IP Fast Reroute for better core
redundancy, sub millisecond convergence, and increased reliability. Assumed
Project management role on various projects documenting requirements,
scope, schedule, testing and terms of delivery to ensure project is
completed with highest level of quality on time and within budget.
Aug 2012 - Feb 2013
Dell Computer Corporation, Austin, TX
Tier 3 operations team member supporting LAN/WAN for all global campuses
and six regional Datacenters. Escalation point for all SEV1 outages.
Project management for network additions, migrations, and new site turn-
ups. Mergers and Acquisitions team lead streamlining POP router deployment
methods. Project lead for f5 LTM upgrade to v10.2. Administration support
for Aruba WLAN infrastructure and SilverPeak WAN optimization layer.
Introduced open source inventory management system for all US Network
assets.
Sep 2010 - Aug 2012
ARM, San Jose, CA
Sole US network lead responsible for regional Datacenter and eight remote
offices. Tier 2 support for all LAN, WLAN, WAN, security, and telephony
issues. Ensured stability and integrity of corporate network environment
including day to day support and maintenance. Updated global security
policy to allow network access requests and provisioning of network
segments. Responsible for multiple office moves, installed MPLS and
telephony circuits, coordinated/designed physical layer patching for all
services, configured layer 2/3 equipment successfully meeting all agreed
timelines. Troubleshooted TCP GRE WAN optimization layer ensuring data
deduplication and optimization of WAN circuits. Designed and implemented
Datacenter 10gig upgrade for 32 TOR switches in clustered cfengine compute
system. Escalation point for any NFS, CIFS network issues with Isilon and
Netapp filer systems. Maintained Juniper wireless and Shoretel telephony
infrastructure, provisioning expansions, troubleshooting outages/issues,
documented systems. Responded to WAN BGP and planned/unplanned circuit
outages ensuring minimal network disruption. Network lead for quarterly
maintenance weekend activities providing support for various planned system
upgrades/optimizations. Maintained routers and switches code upgrades
across all sites. Responded to network troubleshooting ticket escalation
for end-user systems.
Jun 2010 - Aug 2010
Genentech, South San Francisco, CA
Contracted temp position responsible for full Ten-Gigabit Campus network
and redundant Datacenters. WAN connectivity, WAAS acceleration, WLC
support, 6509 gigabit edge connectivity, f5 load balancing, perl script
automation for reporting and issue tracking. Team lead for all building
shutdowns, power moves, new installations, and spare inventory. Assisted
in wireless mobility anchor outages, and supported all wireless n/g/b/a
bands. Inventoried 2G legacy cellular infrastructure and began preliminary
designs for 3G/4G overlay on existing dual band cellular equipment.
Dec 2009 - May 2010
Broadview Networks, King of Prussia, PA
Senior Team lead for Professional Services group providing design, support,
and repair for 1000+ clients complex WAN/LAN/Server projects.
WAN technical areas encompassed ISDN BRI to redundant DS-3, eBGP peering,
IGP route redistribution, and MPLS/VRF/mBGP.
LAN responsible areas included designing, scheduling, and implementing
WLAN, WLC, L2 access to L3 core switch, Cisco Telephony (CME, CM, Unity)
and various firewall support mainly focused on Cisco ASA. Primary lead
Engineer for multiple clients; WAN failover design and implementation,
extending dynamic routing (eBGP) to customer edge with floating static
routes pointing to DSL or 3G modem backup link; WLAN 200+ site deployment
within 2 month constrained schedule for critical middleware and POS system
redesign due to prior IT vendors security breach.
Revised, restructured, and standardized existing/non-existing documentation
for over 1000+ clients. Introduced change management policy for all
planned network modifications and all project based network
implementations. Advised senior management and Solution Engineering team
as primary technical point of contact for non-standardized customer
requests including complex escalations.
Lead Security Engineer designing, deploying, and supporting enterprise
IPSEC tunnels with ASA 5505 and 5510 endpoints.
Jan 2006 - Apr 2009
SunGard Availability Services, Philadelphia, PA
Performed second level support functions for network layer 1-3 issues
supporting MPLS IP backbone, Core/Aggregate/Distribution and CPE routers,
switches, firewalls, load balancers. Primary support for enterprise DNS and
mail relay. Identified chronic problems and designed action plans to
identify and resolve the root causes for both internal and external routing
protocol issues. Performed RCOA (Root Cause Outage Analysis) reports on
network problems to management team for documentation and knowledge
transfer.
Performed network configuration changes in response to client issues.
Performed Core Infrastructure hardware and OS upgrades in accordance with
Network Engineering recommendations. Reviewed logs and performance reports
for emerging problems and initiated preventive action.
Primary escalation point for enterprise and client issues/outages from
Integrated Operations Center for all after hours second shift escalations.
Individually maintained 18 months straight Tier-2 support level of 98
percent complex ticket resolution SLA for 4 member team while management
seeked 3 candidates for open positions.
Escalated problems to the internal Network Engineering team and external
vendors as required.
EDUCATION
-Alcatel Lucent Network Routing Specialist (NRS-I)
-Advanced Cisco Router Configuration Course
-Small Computer Systems Specialist School
-Marine Corps Cisco Router Configuration and Implementation
-Solaris Unix System Administration
-Solaris Unix Advanced System Administration
-Currently Pursuing CCIE and NRS-II certifications.
AWARDS
-APEX Award, for outstanding performance and service restoration for
business critical application system.
-Spirit Award, for Overseas Contact Center Deployment.
-Personal Achievement Award, for outstanding performance as the Local and
Wide Area Network Administrator, improving the overall network performance
and work environment.
-3 Personal Citations, for outstanding performance both on and off the job
over a period of 3 months.
-Certificate of Commendation, for outstanding performance while designing
and installing the Local and Wide Area Networks connecting remote sections
to the corporate headquarters.
-Company Citation, for outstanding performance of a team over a period of
one year.
REFERENCES
Available upon request
Contact this candidate