Customer Service Sales

Jon D. Market

Cell Phone: 239-***-**** Email:

*********@***.***

Experienced, motivated professional with engaging personality, solid

leadership skills, exceptional customer service approach, and strong

planning/organization skills. Decisive and action-oriented.

Professional Experience

UHAUL - Customer Service Representative Apple Valley, MN

Sept 2011 - Sept 2013

. Customer service, front line and front desk management of truck, vehicle

and trailer rentals, as well as storage unit rentals at the largest

volume UHAUL center in the state of MN, and the 10th largest center in

the country. Accountabilities included rental operations, daily cash

handling/reconciliation/deposits, opening/closing of the center, team

member shift oversight, customer service and issue resolution, moving

product supply inventory management, facility/equipment cleaning and

maintenance, and collections/equipment re-procurement as necessary.

"TOMMY GIRL" - Captain Wabasha, MN / Ft. Myers,

FL

50ft Marquis Express Cruiser Oct 2009 - Mar

2011

. Licensed captain directed day-to-day operations of one yacht under single

owner; navigation, maintenance, detailing/cleaning, excursion planning

for owner and guests. Coordinated excursions for owner, guests and

clients (day trips to multi-week international trips); secured and

provided oversight of additional crew as needed; navigated trip from MN

to FL bi-annually; created high-level business plan and initiated full-

service charter operations out of Ft. Myers, FL - included pricing,

package design and marketing materials

O'Brien Hyundai - Sales Associate Ft. Myers, FL

Sept 2007 - Aug 2009

. Successfully negotiated and closed client sales of new and used autos,

focusing on high-end models at Ft. Myers' largest volume Hyundai

dealership.

"PASSION", "TAIL DANCE" - Captain Ft. Myers, FL

80ft Lazzara Motor Yacht, 57ft Ocean Yacht Sport Fish June 2003

-July 2007

. Licensed captain directed day-to-day operations for two yachts under

single owner; navigation, maintenance, detailing/cleaning, excursion

planning for owner and guests. Coordinated excursions for owner and

guests (day trips to multi-week international trips). Secured and

provided oversight of additional crew as needed.

Marine Concierge - Owner Ft. Myers, FL

Full Service Exterior Detailing Business Nov 1999 -

Sept 2005

. Owner and operator of interior/exterior marine detailing business, with

contracts for over 30 boats ranging in size from 30' to 80'. Services

included cleaning, waxing, monthly maintenance program; light interior

detailing services available upon request. Managed two additional staff

and all business operations.

Market & Johnson Construction, Co. - Carpenter Eau Claire,

WI

May 1996 - Sept 1999

. Major projects included: Dunn County Correctional Facility - new

construction (Menomonie, WI; lead carpenter); Luther Hospital -

renovation (Eau Claire, WI); Nestle Corporation Facility - renovation

(Eau Claire, WI); Oakwood Hills Surgery Center - new construction (Eau

Claire, WI)

EDUCATION

University of Wisconsin - Stout Menomonie, WI Business

Administration - BA 1996

Chippewa Valley Technical College - Eau Claire, WI Carpentry -

Technical Degree 1999

ADDITIONAL INFORMATION

Certified marine captain license - 100 ton limit

Carpentry tradesman (former member local labor union - general and local

carpentry union; Eau Claire, WI)

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