Customer Service Manager

Moustapha Sarr

**** **** ***** #** * Smyrna Georgia 30080 Telephone home 678-***-****

Cell 661-***-****

Objective

Youth Care Services / Addiction Counselor/ Social Services/ Customer service manager

- Conduct program intakes and provide referrals to community services

- Worked overnight in a 24 hour facility group home providing structure for former foster youth

- Assisted client with benefit and education applications

- Taught independent living skills

- Counseled adult addicts

-Worked with Convict newly released from incarceration/with addiction issues

- Helped with job search, reentry in society and recovery from addiction

Related Courses

- Social Psychology - Introduction to Social Welfare

- Social Work Practice - Child Welfare

- Human and Addiction - Child in Society

- Social Legislation and Policy - Marriage and Family Relations

-Social Research -Social Statistics

-Social Legislation - Sociology Theories

-Dynamics of Social Behavior and Deviance

-Social Analysis

Education

Bachelor of Arts - Sociology Option: Social Welfare 12/2012

California State University Northridge

General Education 8/2009

Antelope Valley College

Experience

Residential Aid 2010 - 2011

The way in

• Assisted homeless former foster youth ages 18-21 with acquisition of life skills

• Provided support and enforced home rules to maintain a positive living environment

• Documented violations of rules and submitted occurrence reports

Volunteer Job Developer 2009 – 2010

New Beginnings Outreach Foundation

• Assisted reentry clients transition into society from incarceration

• Wrote resumes and facilitated the job search process tailored for the unique needs

Of people with convictions

• Facilitated 12 step meetings supported members in sobriety

• Counselor and sponsor for members of AA,and CA

French tutor, Antelope Valley College 2008-2009

Customer Service Representative 2004 - 2007

Assurant Group

• Assisted credit card customers with account information and billing issues

• Tao management represented investment firm in West Africa 1999-2004

• Tout d’Afrique co-owner and manager of antique and African art import 1990-2000

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