Customer Service Sales

RICHELLE ABSALON

***-** ****** **** - ********, NY 11422

917-***-**** ***************@*****.***

Seeking a position with a company that grants me the ability to fully utilize my writing,

communication, organizational and problem solving skills that allow me to work effectively with

other people at all levels.

Skills: Microsoft Office (Outlook, Excel, PowerPoint, Word), Problem Solving, Organizational,

Verbal, Communication, and Professionalism.

Education: Alfred University, Downstate Alfred, NY

Major: Master’s in Public Administration 08/2012-Present

Saint Francis College Brooklyn, NY

Major: Health Promotion and Sciences/ Allied Health 09/2007- 01/2012

The Mary Louis Academy Jamaica Estates, NY

Regents Diploma 06/2007

Work Experience:

Customer Service Manager, Green Acres Mall - Valley Stream, NY 11/09 – Present

• Accomplishes customer service and human resource objectives by recruiting,

selecting, orienting, training, assigning, scheduling, and disciplining employees;

communicating job expectations; planning, monitoring, appraising, and

reviewing job contributions; and enforcing policies and procedures.

• Assist with job fairs at the mall.

• Interact with customers to provide information about the mall, products and

services, and to handle customer complaints.

• Sell mall gift cards, provide wheelchairs, and answer phones.

• Assist in marketing campaigns and holiday meetings for Green Acres Mall

during holiday seasons and during the Kids Club events.

• Prepare Excel spreadsheets obtaining marketing and customer information.

• Provide administrative support by coordinating preparation of reports, analyzing

data, identifying solutions and preparing sales reports for the Specialty Leasing

and Marketing Departments.

• Schedule and conduct clerical functions such as receiving visitors and filing,

photocopying, faxing and mailing, provide information by answering questions

and requests, creating and modifying documents using Microsoft Office, and sign

and distribute mail packages.

Internship, SUNY Downstate at Long Island College Hospital: Mother & Baby Unit – Brooklyn

Heights, NY 09/11-11/11

• Brought patients requested items (ice/water, blankets, gowns, sanitary napkins,

etc.)

• Stocked the nursery with diapers, blankets and formula.

• Loaded and unloaded bins of towels, blankets, gowns, and newborn baby

clothes/hats.

• Helped the P.C.A prepare beds for incoming and current patients.

• Stamped and photocopied important paperwork for mother/baby charts.

Sales Associate, Macy’s Valley Stream, NY 07/08 – 10/08

• Processed purchases for customers.

• Worked the floor and had good knowledge of merchandise.

• Finalized purchases at the register; handled cash, credit and check transactions.

Math and Reading Tutor, Catherine and Count Basie Junior High School 72 – Jamaica, NY

10/06-05/07

• Tutored children grades six through eight in Math and Reading subjects.

Volunteer Candy Striper, Margaret Tietz Nursing and Rehabilitation Center- Jamaica, NY

07/05-08/05

• Transported residents to physical and occupational therapy.

• Assisted in recreational activities for residents.

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