Customer Service Representative

T ina Philavong

*** **** **. ********, ** ***** Mobile: 510-***-**** **********@*****.***

OBJECT IVE

To secure an Administrative position, enabling me to utilize my skills and develop a career

p rogression.

EDUCAT ION

College of Marin August 2013 Kentfield, CA

• Concentration: Business Administration

WORK EXPER IENCE

Customer Service Representative I I

California Bank & Trust, 1016 I rwin St, San Rafael, CA, 94901, November 2012 to

December 2013

• B alance currency, cash and checks in cash drawer at end of each shift

• E xplain, advice on and promote bank products and services to customers

• Record all t ransactions promptly, accurately and in compliance with bank

p rocedures

• Perform services for customers such as ordering bank cards and checks

• perform specialized tasks such as preparing cashier's checks, personal money

orders, and issuing t raveler's checks

• Placed hold notice on client’s deposit based on bank’s regulation

Teller

Citibank, 3304 Oakland Grand Ave, Oakland, CA 94610, August 2008 to December 2011

T ina Philavong

• Managing cash drawer

• Explain, advise on and promote bank products and services to customers

• Perform services for customers such as ordering bank cards and checks

• Record all t ransactions promptly, accurately and in compliance with bank

p rocedures

• Attempt to resolve issues and problems with customer's accounts

Office Administrator

Berkeley City College-Financial Aid Office, 2050 Center Street, Berkeley, CA 94704, June

2006 to June 2007

• Answering and directing phone calls

• Checking and distributing documents

• Maintaining filing system

• Handling inquiries and incoming work request

• Photocopying, scanning, and faxing

COMPUTER SKILLS

PC and Mac operating system, Microsoft Office, Microsoft Excel, Email, and Teller operating

system

ACH IEVE MENTS

• Employment Achievement Award for Best Atti tude, April 2010

• Achieved Sales goal from 2nd quarter 2009 to 4th quar ter 2010

• Voice of the Customer Service Excellence Award June 2013

T ina Philavong

Contact this candidate