Customer Service Manager
Resume:
Jodi Brewer
**********@*****.***
Objective
To obtain an administrative position that will utilize my knowledge and skills to positively
contribute to a business' success.
Summary of Qualifications
• Strong fifteen-year background in customer service successfully managing groups to
achieve and surpass business goals.
• Superb leadership, interpersonal, planning and communication abilities. Great people
skills working with employees, regional managers, and customers.
• Thrives on tough challenges and uses innovative thinking.
• Willing to learn and grow; passionate about achieving a challenging position that allows
meaningful contributions to a business’ success.
• Computer experience with Microsoft Office (including Outlook, Word, Excel and
PowerPoint).
Work Experience
Assistant Store Manager, Starbucks, Dallas, TX 06/2012 - 08/2013
• Marketed merchandise by implementing advertising, sales promotion, and displays.
• Analyzed operating and financial statements for profitability ratios.
• Achieved financial objectives by preparing an annual budget, scheduling expenditures,
analyzing variances, and initiating corrective actions.
• Completed store operational requirements by scheduling and assigning employees and
following up on work results.
Co-manager, Bath and Body Works, California, MD 10/2010 - 06/2012
• Used problem solving to achieve greater efficiency and less waste in delivering products
and services to customers.
• Consistently exceeded customer expectations through interactions with customers,
soliciting feedback, and understanding the competitive environment.
Assistant Store Manager, Starbucks, California, MD 04/2006 - 10/2010
• Assessed and leveraged the strengths and skills of team members to achieve goals.
• Networked within the community to build strong relationships and promote company
interests and values.
Bar Manager, Memphis BBQ, Bowie, MD 01/2001 - 04/2006
• Used knowledge about competitors and industry to improve performance.
• Reduced waste and inefficiencies to maximize profits.
Accounting Associate, Wal-mart, Bowie, MD 09/1998 - 01/2001
• Reconciled the day, week, month and quarterly accounts.
Education
Paralegal CertificateUS Career Institute, Online 05/2013-11/2013
College of Southern Maryland, LaPlata, MD 01/2012-05/2012
Extra Curricular Activities
Volunteer at Methodist Dallas Medical Center
Supervises volunteers and dispatches them to the appropriate location.
Greets and directs guests to destination.
Answers the phone and sends the call to desired location.
Volunteer with Young Life
Works with youth as a mentor.
Contact this candidate