Customer Service Human Resources

Susan G. Hart

**** ***** ****

Jackson, MI *****

(517) 416 - 1431

**********@*****.***

Objective Seeking to work full time

Summary of Qualifications

Project Management

. Coordinated a pool of volunteer workers for blood drives, clerical

duties, and drivers

. Assisted as a customer service representative for area Health Fairs

. Instructed at the American Red Cross Kid's Camps - ages 6 - 12

. Tested rubber protective apparatuses for linemen at an energy company:

met OSHA and MIOSHA regulations, informed linemen and supervisors

regarding the protective gear

. Served as an advisor for an MSU student group: American Red Cross

Club

. Skilled volunteer worker: provided communication services to military

families through Armed Forces Families Relations Initiative

. Volunteered as a disaster relief worker at the shelter at Minot North

Dakota; lived in the FEMA tent camp

. Volunteered at the Cascades Humane Society: walked dogs, clerical

duties, and cleaning

. Helped with fundraising tasks to support Allegiance Hospital

Clerical

. Created new patient charts for admissions and closed charts for

discharges

. Entered data in a web-based system: CareLink

. Prepared and mailed ticket packets for Michigan International Speedway

Races

. Reorganized the Rubber Goods office and tracked the supply with the

SAP program

Communication

. Provided one-on-one support to children in an educational setting as a

paraprofessional; worked with special education students

. Served as a liaison; Interacted with doctors, nurses, patients, and

families

. Answered calls for a multi-phone line system in a hospital unit

setting

Work Experience

2012 - P Nanny Fitzpatrick Family -

Jackson, MI

2013 Patient Services Assistant Manpower - Ann Arbor, MI

Clerical Assistant Manpower - Jackson, MI

2011 - 2012 Volunteer Recruitment Coordinator American Red Cross

Great Lakes

Blood Services Region -

Lansing, MI

2011 Disaster Services Volunteer American Red Cross South

Central Chapter

Military Liaison SAF Jackson, MI

2005 - 2011 Lab Technician II Consumer Energy -

Jackson, MI

2000 - 2004 Paraprofessional Napoleon Community Schools -

Napoleon, MI

Education

Completed two courses in Human Resources through the Business

Administration Department at Jackson Community College, Jackson, MI

Completed a Testing Machines Certification course, Fork Lift training,

Safety Seminars, and E-Learning Morality through Consumers Energy -

Jackson, MI

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