Customer Service Quality Control

Manuel Berges

**** ****** ** *** *****, San Antonio, TX 78240 786-***-****

********@*****.***

Professional Summary

Disciplined, conscientious professional with strong work ethic;

Experience with both military and civilian work environments

5 years of experience dietetics and nutritional medicine; counseled

patients of all age groups and varied background

7 years in customer service; strong negotiator with problem/solution-

focused skills

Detail oriented, strong written and oral communication ability; empathic

provider

Technical skills include Microsoft Excel, Word and PowerPoint, CHCS.

Knowledgeable of HIPPA and JCAHO standards

Education:

The University of Texas at San Antonio Expected graduation Dec 2013

Bachelor of Science in Kinesiology - Specialization in Exercise

Science

Professional Experience

In - home care with Quadriplegic male veteran (04/13-current)

Assist with cleaning, changing of nightly urinary catheter and other

household duties.

Assist with range of motion exercises

Southwestern Business Corporation (SWBC) (Jan 2012 - May

2013)

Early Stage Collections Representative

Make outbound phone calls regarding member's overdue payments on loans

and credit cards for various financial institutions.

Refers complex questions, problems or client complaints promptly and

accurately to the appropriate resources to ensure customer satisfaction

Quickly and effectively overcome customer rebuttals and secure payments

on accounts thirty days or more to bring current for financial

institutions.

Maintain quality control/satisfaction records, constantly seeking new

ways to improve customer service.

The United States Air Force

(2004- 2013)

Dietetic Technician, Sheppard AFB, TX, Lackland AFB, TX and Balad, Iraq

Assisted in the operation of the occupational therapy program; monitored

appointments and initiated hearing test base wide receiving the Air Force

achievement medal.

Performed Food Inspections of base dining facilities and AAFES food

vendors to insure compliance with public health and AFOSH standards

During a 6 month deployment to Balad, Iraq during Operation Iraqi

Freedom, screened US and Iraq forces for nutritional status and provided

nutritional education

Provided an inpatient load of 60-65 dietetic screenings daily and

educated patients on proper nutrition; conducted daily patient tray service

preparing therapeutic diets and regular diets for hospitalized patients.

Assisted in implementing established cost control procedures and referrals

for continuity of patient care.

Kinesiology Skills, Abilities & Certifications

CPR & AED certification from American Heart Association (AHA) Current

Proficient at using Microsoft Office software programs and applies to

kinesiology setting

Texas Chapter of the American College of Sports Medicine, Member

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