Customer Service Quality Control

Aolani Jankoviak

San Mateo, CA

************@*****.*** - 650-***-****

WORK EXPERIENCE

Permit Coordinator

SolarCity - Foster City, CA - June 2011 to June 2013

Acquired permits for solar installation, review plans for content and quality, interact with building departments

throughout the greater Bay Area and beyond, quality control, document management, train and supervise

department personnel, other duties as assigned or needed.

Permit Technician

City of Palo Alto (contracted through Kutzmann & Associates) - Palo Alto, CA - November 2008 to

January 2010

Process plans and paperwork for construction permits, customer service, interpreation and implimentation of

all things Municipal Code related, quality control, document management, other duties as assigned or needed.

Permit Technician

City of San Mateo - San Mateo, CA - November 2007 to September 2008

Process plans and documents for construction permits, customer service, quality control, document

management, other duties as assigned or needed.

Permit Technician

City of San Carlos - San Carlos, CA - July 2001 to November 2007

Process plans and documents for construction permits, customer service, schedule inspections, interpret all

things Municipal Code related, deparment office manager, quality control, document management, other duties

as assigned or needed.

EDUCATION

Various UBC, IRC and ICC seminar certificates in Construction

Vocation seminars - Various, CA

2002 to 2008

AS in Building Inspection Technology

College of San Mateo - San Mateo, CA

2002 to 2007

Certificate in Building Inspection Technology

College of San Mateo - San Mateo, CA

2002 to 2005

Certificate in Hazardous Waste Handling and Disposal

Private - Honolulu, HI

1995 to 1996

Certificate in Asbestos Abatement

Hazcon, Inc. - Portland, OR

1994 to 1994

SKILLS

Proficient with all types of office equipment, inventory management, office managment, employee managment,

process streamlining, highly organized, proficient in ergonomics, extremely fast learner for any type of

computer applications/requirements, customer service

ADDITIONAL INFORMATION

I am seeking a position where I can use my energy and enthusiasm for efficient productivity and quality

customer service. I have an extensive well-rounded background that can be adapted to fit the needs of any

company or industustry. My attention to detail, organizational skills and penchant for attaining a high level

of quality productivity allows me to be useful in mulitiple areas. From information interpretation to document

management, archiving, streamling and organizing, to prompt and reliable customer service, my goal is to

make my work environment efficient and productive.

Through my experience as a permit technician I have acquired a substantial amount of knowledge about the

California Building Codes and Municipal Codes and how they apply to the individual needs of each customer.

The permit technician duties I performed included processing permit applications, providing information about

building and municipal codes, provided directions to finding information that improved their properties, as well

as which jurisdictions or government agencies governed different aspects of a project.

The skills I have gained through my experience as a permit technician have enabled me to appreciate the

nuances involved with helping people resolve their construction and development needs. I thrive in an active

environment where I can use my variety of knowledge and skills in a productive capacity. My customer service

background has helped me gain a wide scope of experience and knowledge regarding residential, commercial,

environmental and industrial markets with specific requirements. I am able to apply my experience to helping

people understand what they are required to provide and the reasons why.

My position as permit coordinator involved quality control of plans and submittal requirements for over sixty

different jurisdictions. I’m responsible for database management for the jurisdictions in my territory, juggling

various time schedules to be the most efficient and productive with my time, and be prompt and timely

responding to inquiries from both SolarCity employees and my jurisdictional contacts. I also trained, supervised

and delegated work for new permit coordinators.

I am looking for a position that offers growth, stability and a good work environment. I am self-motivated,

energetic, organized, highly productive, and excellent at multi-tasking. I am always enthusiastic about learning

new skills and enjoy being able to apply useful knowledge where it’s most needed. I look forward to hearing

from you in the near future.

With kind regards,

Aolani Jankoviak

650-***-****/************@*****.***

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