Customer Service Data Entry

Wesli Gardner

Dallas, TX

************@*****.*** - 469-***-****

WORK EXPERIENCE

Collections Specialist

Citigroup - Irving, TX - May 2012 to July 2013

Responsibilities

Take inbound and outbound collection calls, take payments by phone, set up payment arrangements, advise

clients on how to maintain bills and avoid delinquency.

Skills Used

Great Customer service, and negotiating skills, positive and friendly attitude, always a self starter and a team

player.

Benefits Specialist

Humana - Irving, TX - October 2011 to May 2012

Responsibilities

Advised humama members on benefits in heath care plan, set up prescription delivery, entered client data

into system and verified doctor information. Advised clients on any questions and concerns. Trained new hire

team members.

Accomplishments

I was promoted to team lead after 3 months of hire.

Skills Used

Customer service, data entry, leadership, always maintained customer confidentiality

EDUCATION

psychology

Prairie View A&M University - Prairie View, TX

2007 to 2009

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