Project Manager Management

**** ***** **. **********@*****.***

Decatur GA, *0032 Phone 305-***-****

Farah AlleN MPM,MSIM

Experience Summary –

Farah Allen has a genuine passion for all areas of technology. She has experience as a result oriented project

manager, project coordinator and sale engineer, collaborating with clients, understanding their business and

technology needs, and driving sales within her lines of business. Farah Allen has experience in the financial

services/banking, software, manufacturing, educational assessment, Telecommunication and the construction industry.

These positions allowed, her the skills to be diverse, resilient and flexible in her project management and Sales

experience delivering complex projects using different standardized project methodologies and Sales techniques.

Farah Allen has a reputation as a goal oriented team player with excellent communicative, analytical, and problem

solving skills. Farah Allen’s understanding of business requirements and her ability to lead, work with, and build trust

within all levels of the organization has assisted in the implementation of effective solutions for clients.

Education:

Masters

Information Systems Management

Minor Project Management

Keller School of Management

Bachelor of Science Studies in Architecture

Florida A&M University

CERTIFICATION

Six Sigma Yellow Belt

Project Management (PMBOK) Training

Member of Project Management Institute

Tools/mETHODS:

MS Project, MS Office Suite, Clarity, SharePoint, ServiceNow, Oracle iProcurement, Salesforce.com,

Jira, Netsuite, Confluence, Cloud Technology, UltiPro HR. Software, .NET, SharePoint Admin, Visio, SQL

Server, PMBOK, Life Cycle Project Management, Excel, Outlook, AutoCad, Photoshop

CHRONOLOGICAL SUMMARY of Experience

Client: ING America (Contract)

Project Management Infrastructure Service Delivery June 2013 – Current

Management and tracking of IT projects within the infrastructure department. Worked with internal Business to

meet infrastructure requirements including Datacenter and middleware, client packaging and security on a per

project basics.

Coordinated across technology service towers leveraging existing systems and processes to

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ensure IT deliveries meet planned schedules.

Managed projects that involved several departments, included up to 15 team members,

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Managed multiple projects at once, responsible for conflict resolution within the team

Delivered Contiguous Improvement documentation and training within IT Service delivery.

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Provides a single point of contact for status reporting, Project plans and issue resolution for internal and

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external partners.

Worked with service providers, internal and external, to ensure service offerings meet the needs and delivery

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schedule for approved solutions and requests.

Tracked and reported service delivery risks as well as facilitates resolution of issues.

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Provided continuous examination of the current order fulfillment processes, capturing and reporting

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performance issues and raising ideas to their manager for improving delivery performance and process in the

completion of IT requests.

Worked with our Six Sigma program leaders as needed to improve service delivery.

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Client: CBeyond (Contract)

Program Management Project Lead Feb 2013 –May 2013

Manage several highly visible projects within the IT CRM Program. CRM Projects include Salesforce.com, Siebel,

Partner Cloud Portal and other CRM programs.

Coordinated with other internal departments, including Quality Assurance, Product Operations,

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Business Intelligence and Middleware. Supervised and conducted architecture, design and code review

activities Offshore (India) under leadership of IT Director and Program Manager.

Responsible in full, for individual project deliverables as directed by Program Manager. Consistently

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demonstrated solid organizational, interpersonal and analytical skills resulting in a process improvement

decreasing lag time and streamlining multi disciplined team communications.

Managed development team and an annual IT budget of $4.5M. Maintained cohesiveness of multiple

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ongoing projects and monthly releases, resource needs, software/hardware upgrades, vendors, and

account financials.

Served as liaison between staff and clients, earning their confidence with reliable follow through and

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clear communication. Interface with compiling resource allocation needs across projects/programs and

helps to identify constraints

Performed market research, developed documentation, and delivered PowerPoint presentations to

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company Leadership. Prepares, detailed work plans, schedules, project estimates, resource plans and

status reports.

Managed projects that involved several departments, Managed projects that included up to 20 team

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members, Managed multiple projects at once, I was responsible for conflict resolution within my team

Client: Horizon Software

Sr. Software Implementation Project Coordinator August 2012 –January 2013

Responsible for client integration of Point of Sale software and hardware from project inception to completion,

coordination of personnel and capital resources across multiple projects. Managing projects that include

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Education, Healthcare, Senior Living and Corporate food service management technology. Working with

hardware vendors such as IBM and Dell. Working with tools such as MS Project. Provide supervisor with

analysis to help manage $10M annual working capital budget

Managed projects that involved several departments, Managed projects that included up to 10 team

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members, Managed multiple projects at once, I was responsible for conflict resolution within my team

Evaluation and implementation of hardware, software products to achieve a cohesive technical

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environment on which to develop, distribute and support a total application package.

Working in close partnership with clients to determine their key requirements, collaboration objectives, and

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communicate these requirements back to key business functions. Set priorities; provide guidance & strategic

direction, driving several projects simultaneously, initiation thru delivery.

Publish action plans, metrics, workflow, diagrams, presentations, gap analysis, business cases,

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overall status reports communicated & delivered to management, customers, steering committees,

sponsors & stakeholders

Managed project ranging from 6 to 15 people on any giving project. Resolved numerous project issues

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including staffing shortages, scope creep and divergent business and user needs.

Defined processes and tools best suited to each project/ client. Moved between agile and waterfall

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approaches depending on project specifics and client goals, creating detailed project road maps, plans,

schedules and work breakdown structures.

Identify potential areas of concern and business risk and suggest alternative product solutions;

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ensuring that current products used in the business are able to co exist with the new application in the

intended environment.

Client: CertusBank

Associate Network Project Manager (Contract) Dec 2011 – August 2012

Igniting, Planning, Executing, Monitoring, and Closing Network related projects for Startup bank as part of the

PMO. Projects include Data Center, Desktop Services, Email Migration, Mobility and Voice implementation for

2000 users

Responsibilities include coordinating and managing data center relocation projects; assigning project roles;

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managing project scope and deadlines; resolving conflicts and negotiating changes in project priorities and/or

scope

Successfully developed an internal project management process to handle small to mid size IT projects. The

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main objective of the process is to track and standardize local projects handled by the onsite IT team lead and

support organization to manage projects in cost effective and timely manner across the geographically dispersed

organization.

Improved project Quality by establishing monthly metrics and vendor monitoring programs to enforce service

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level agreements and other contract obligations.

Developed Voice implementation Project that was completed with zero client downtime for 30 bank branches.

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Planned specialized training on Unity software for bank employees

Successful Project completion and documentation of Desktop Refresh depict vendors virtual environment

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Coordinated precise scheduling (MOP) for all migration events including equipment and resources for the

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data center move on an extremely accelerated schedule.

TechniPros LLC

Jr. IT Project Manager/BA (Contract) March 2010 – Nov 2011

Responsible for providing documentation including schedules, issue/action/risk logs, that was presented to

executive stakeholders. Documents include project policies and procedures, organizational charts,

communications plans and best practices.

Led the creation of working recovery procedures \ documents and their dependencies.

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Responsible for resource allocation, budget allocation, deliverables review, procedures, documentation

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standards, vendor contracts, issues/actions/risks resolution and mitigation, move event coordination, executive

status reports and presentations for the successful move of all production data and equipment as well as test,

development and infrastructure technology.

Facilitated computerized management software application project including an extensive custom database;

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scheduled meetings, maintained work breakdowns, vendor payroll, and project documentation.

Alcoa Inc/ Kawneer

Architectural Sales Engineer/Project Manager June 2007 – February 2010

Pre Sales Engineer for global/multinational accounts with record of accomplishment of generating multi million

dollars of product revenues in the commercial industry selling glass and glassing product (e.g., Curtain Wall,

Storefront, Window and door systems).

Identified key customer business and technical drivers and translated it to provided services and products.

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Prepared and delivered technical presentations that explained products and services to customers and

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prospective customers, which later resulted in the Project development and completion of an Online Continued

Education application for The American Institute of Architects. Responsible for leading project which decreased

sales team need to travel to clients for presentations leading to a 50% reduction in cost per year (or, which

realized a net savings of $100,000 for the project.)

Creates and maintains project implementation plans, risk mitigation plans, design documents, project budget,

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status reports, and all other project management related documentation. This includes updating all internal

systems to ensure all documented information aligns with the current project status.

Championed and maintained preferred vendor role for large government buildings for 4 years by building

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credibility, establishing rapport, and maintaining communication with stakeholders at multiple levels.

Gwinnett Technical College

Associate Professor / Construction Management March 2008 – August 2008

Provide students up to date knowledge of construction methods, materials, and technology.

Developed lesson plan that equipped students to work effectively with clients, suppliers, architects, sub

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contractors engineers and others.

Prepared graduates to manage all facets of construction projects large and small and tackle the challenges

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they will face on site.

Provided training for Rivet, BIM and AutoCAD Programs.

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Owned and controlled online program for Building code academic course.

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