Customer Service Technician

Latonya Mitchell

**** ****** **. * Unit *** * Slidell, LA 70458

318-***-**** * *******************@*****.***

Summary

I have over ten years experience with the pharmacy retail and discussing pharmacy issues with

physicians and I have over a year experience in the area of accounting. I also gained vast

knowledge of Radiology Technology during my clinical rotations between 4 hospitals. I have the

ability to prioritize and remain focus on any issue. I’m excellent with delegating tasks and

making challenging decisions. I’m experienced at learning new ideas quickly while working

under pressure.

Experience

Pharmacy Technician

Wal-Mart Pharmacy, Monroe, LA

February 2001-present

• Prepare prescription orders

• Verify prescription information and dosage

• Enter patient and order information into the pharmacy database

• Process and submit insurance claims

• Order medication and supplies through pharmacy supplier

• Provide customer service to patients and other healthcare providers

Accounting Partner

Sam’s Club Warehouse, Monroe, LA

November 1999-February 2001

• Finalized business day, completed and prepared deposit for pick up for armored car

service

• Identified and distributed relevant information to appropriate people

• Confirmed amount of currency in Accounting Office upon opening, after final deposit

and prior to closing the office daily

• Monitored currencies entering and leaving the club daily

• Entered and verified currency including checks into the computer by the way of 10-key

Clinical Experience

Student Radiology Technician

Ohio Valley General Hospital, McKees Rocks, PA

May 2009-August 2010

Student Radiology Technician

Presbyterian Hospital

Kaufmann Medical Building: Dept. of Orthopedic Surgery

Montefiore Hospital, Pittsburgh, PA

August 2007-March 2009

• Worked in hospital setting with over 1000 beds

• Conducted x-rays in the radiology department

• Conducted portable x-rays in the patient rooms

• Determined if x-rays where acceptable for doctors

• Prepped patients for x-rays

• Participated in many forums involving patient care

• Assisted in sliding patients from stretcher to x-ray table

• Consoled patients if they were frightened

• Bonded with the patients simply by listening and talking

Education

La Roche College, August 2010-May 2013

Pittsburgh, PA

Bachelor of Arts in Medical Imaging with a minor in Management

University of Pittsburgh Medical Center/Ohio Valley General Hospital, July 2007-Aug 2010

Pittsburgh, PA

Certification in Radiology Technology

University of Louisiana at Monroe, Aug. 1998-May 2005

Monroe, LA

Monroe, LA: Study Pharmacy and Rad Tech

Completed 90 hours toward Pharmacy and 30 toward Rad Tech

Licenses and Certifications

Radiologic Technologist (ARRT)

Louisiana Licensed Radiologic Technologist

Certified Pharmacy Technician (CPhT)

Certified in CPR

Skills

Microsoft Word, Powerpoint, and Excel

Contact this candidate