Customer Service Medical Assistant

KiAra Brown

**** ********* **.

Dallas, Tx. *****

972-***-****

Objective:

To obtain a position within a progressive company that will enable me to utilize my

expertise towards professional growth and stability.

Experience

2013-present Sabre Holding

• Customer Service

I assist with making hotel reservations for several hotels and resorts, providing customers with

descriptive information on the rooms and properties that they will be visisting.

I

2012-2013 Fujitsu

• IT Support

I assisted associates at such stores like Abercrombie and Fitch and Hollister with Level 1

Technical issues. Using several systems such as Microsoft word, lync and notepad. Also,

Outlook and the ticketing system AIRS. I would support them with issues they may have

With their registers, receipt printers, kiosks, and back office HP printers, etc.

2011-2012 Securus Technologies

• Customer Service Representative

I assisted customers in receiving phone calls from incarcerated family members. Using several

systems such as, Microsoft word, outlook, and notepad, I set up accounts, funded the accounts,

and answered any questions or concerns the customer may have. I would also submit in tickets

using an internal ticket system if for some reason the account did not function properly.

2010-2011 Telvista

• Technical Support Agent

I assisted customers with first tier technical support for their Verizon Fios T.V, internet, and

phone accounts. Making sure they had a strong internet connection on wired and wireless

connections also making sure they had a strong signal on the TV using Coxal cables, as well as

submitted tickets through the Icad Ticket System if there was something I could not fix over the

phone.

2008- 2010 Financial Freedom of America

Client Specialist

I assisted customers with guiding them through a financial hardship program, by accepting

payments over the phone, answering any questions that they may have on the account and using

an internal ticket system on issues that needed further assistance that I could not provide.

2006-2007 Cingular Wireless

• Collections Representative

I used an auto dialer system to make outbound phone calls to customers who were 30-60 days

past due on their wireless phone bills

Education 2002-2006 Lincoln High School Dallas, TX

Graduated May, 2006

Skills:

Basic courses needed for graduation credits

Spanish (2 years)

Humanity Class

Microsoft Word, Excel

May, 2009 April, 2010 Sanford Brown Institute

Medical Assistant Courses

Highly experienced in Customer Service, as well as Telephone etiquette, and

Intermediate Computer Skill

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