Customer Service Active Directory
Resume:
*******@***.***
**** ***** ***** *** **. #6 Miami Beach, FL. 33141
Raul Rojas
[pic]
SUMMARY
Accomplished IT professional with proven ability to lead and motivate
teams. Possess a broad understanding of computer hardware and software,
including installing, configuration, troubleshooting and support.
Experience
Universal American Mortgage IT Security Administrator/Outlook and Lotus
Notes Administrator
06/10/2012 - Present
. User administration (setup and maintaining accounts)
. Maintain local documentation, new user's guide, policy and procedure
documents, service
requests administrative procedures
. Setup security policies for users
. Install software
Beckman Coulter Advanced Microcomputer Technician
09/2006 - 05/25/2012
. Record all incidents to a ticketing system Remedy database
. Provide support to over 6,000 North American employees by troubleshooting
software
problems, determining source of problem and advice on appropriate actions
. Troubleshoot PC's remotely using Windows Netmeeting, JoinGoToMeeting,
Bomgar, RDP
. Perform Active Directory password resets, domain accounts
enabling/disabling and adding
users to groups
. Map network drives for users
. Install and remove software for users
. Diagnose, troubleshoot and repair hardware issues involving Blackberries,
WM PDAs,
Air Cards, Hotspots, Laptops, Desktops and Printers
. Home Wireless connectivity issues
. Virus and Spyware removal using McAfee and or manually
. Take care of the e-mail database
. Provide network connectivity support to all field users using Nortel VPN
and Juniper Network
Connect
. Provide support for IBM Lotus Notes email client databases, Sametime
instant messenger and
Notes Traveler for PDAs
. Provide support for EDMS Document Management.
BELLSOUTH Phone Operator
2002 - 2006
. Assist customers with their request
. 411 Information
. Long distance operator
Hotel NASH Front Desk / Night
Auditor 2001 - 2002
. Check guests in and out
. Reservations
RadioShack Sales Person
2001 - 2002
. Customer Service
. Working with coworkers as a team
. Technical Support
EDUCATION
. Associate in Science Degree in Networking Services Technology from MDC
. Currently enrolled in the BS Information Technology Program with a
Specialization in Network &
System Engineering at Barry University
SKILLS
Smartphones, Tablets, Cisco Systems, MS Office (2003,2007,2010) Windows OS
(2000, Professional, Server 2003,2008, XP, Vista, 7) Lotus Notes,
Networking, Active Directory, Desktop/Laptop repair.
Tri-literate: English, Spanish & Portuguese. Adaptable and trainable; learn
new concepts quickly
CERTIFICATIONS
CompTIA A+, CompTIA Network+, MCP in Windows Server 2008 Network
Infrastructure Configuration, MCTS in Windows7 and College Certificate in
Cisco technologies at MDC
References Available Upon Request
Contact this candidate