Customer Service Representative
Resume:
Jarvis Langston
Glenn Heights, TX 75154
******.**********@*****.***
OBJECTIVE:
Customer service representative where my customer relations skills can be utilized to smoothly handle
customer complaints and improve company image.
QUALIFICATIONS:
• Superior phone skills
• Experience in working in a production environment and comfortable working in a dynamic,
changing environment.
• Experience in working databases
• Excellent communication, organization and time management skills.
EXPERIENCE:
CVS Pharmacy /Dallas, TX March 2012- Present
Shift Supervisor
• Keyholder – Open/close store
• Count drawers/close out deposit
• Manage crew members
• Customer service
• Scan in/out merchandise
• Sort and stock truck deliveries
• Handle store décor and cleaning
DCables/ Plano, TX March 2009 – December 2011
Customer Service Specialist
• Inbound/ Outbound calls to and from customers
• Shipping/ Receiving – Mailroom duties
• Edit customer returns
• Issued credits using Quickbooks10
• Provided online assistance/ help for customers
• Filled in for Supervisor on an as needed basis
Sprint/ Ft. Worth, TX January 2009 – March 2009
Technical Support Specialist
• Inbound calls in a call center environment
• Troubleshoot/ diagnose and solve hardware/ software issues
• Follow diagrams and written instructions to repair a fault or set up a system
• Responsible for sending out all correspondence to members as requested
Volt/ Apple Inc. / Addison, TX October 2008 – January 2009
I-Tunes Billing Support Specialist
• Troubleshoot/ diagnose and solve hardware/ software issues
• Follow diagrams and written instructions to repair a fault or set up a system
• Inbound calls in a call center environment
• Responsible for sending out all correspondence to members as requested
Grande Communications/Lewisville, TX
Customer Service Installation Supervisor January 2001 – August 2008
• Oversee 27 employees
• Research and resolve escalated customer and client issues
• Participate in interviewing process
• Assist in preparing new client benefit implementation
• Communicate with clients
• Prioritize customer and client needs
Jewish Community Center of Dallas/ Dallas, TX
Senior Sports Counselor May 2000 – January 2002
• Educated youth ages six to thirteen in various sport skills, rules, regulations and safety guidelines.
• Game referee
EDUCATION:
Mountain View College 1997-1999
Langston University 1996-1997
Tyler Street Christian Academy 1992-1996
COMPUTER & SKILLS:
Typing Skills: 35wpm, 8,000+Kph
MS Word, MS Works, Word Perfect, Excel, Lotus, Power Point (Proficient w/ various versions)
Electronic Filing System, Scanner, AP/ AR, General Ledgers, Quickbooks10
REFERENCES: Available upon request.
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