Customer Service High School

sandra Lafleur

customer service

Hialeah, FL

***************@*****.*** - 786-***-****

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-

service experience in a challenging environment to achieve the corporate goals.

WORK EXPERIENCE

Social Coordinators, Inc - 2009 to Present

Assists members to identify and apply for State Medicare Savings Programs

• Qualified Medicare Beneficiary (QMB)

• Specified Low-Income Medicare Beneficiary (SLMB)

• Qualified Individual 1 (QI-1)

• Qualified Disabled and Working Individual (QDWI)

• Interview the member and determine exactly which official forms and verifications need to be submitted in

their state.

• After completing the application as fully as possible, send it to the member for his/her review and signature

along with a list of the verifications that will be needed to prove his/her eligibility to the state Medicaid

Administration.

Medicare Part D

• Interview Medicare/Medicaid Advantage member to determine, if the member would qualify for the "Extra

Help" under Medicare Part D. "Extra Help" special part of Medicare drug coverage (Part D).

• If member qualify, completes and submits the necessary information electronically to the SSA

Golden Touch

• Interview the Medicare/Medicaid Advantage member to determine what, social programs he/she is currently

participating in and what programs he/she would likely qualify

• Educate the member on the financial or in-kind benefits those social programs offer.

• Advocate on behalf of the Medicare Advantage member by assisting them through the application process

for those programs, including the completion of any required applications.

• Coordinate any required annual or periodic recertification procedures that may be required by the program

sponsors

Assistant Manager

Kids Express, Inc - 2003 to 2009

Executive Responsibilities:

• Provided support to store owner by performing administrative duties, ensured that all projects had the required

resources and support for expected requirements to be completed on time, oversaw daily operations and

coordinated both promotional and non-promotional activities; determined and implemented priorities.

• Managed the work completed by additional staff as per the assignments, conducted trainings to new hires

and existing staff members, assisted with recruiting the right candidates for the right jobs, allocated their work,

and defined their duties. Established clear lines of communication between all team members interacted and

maintained liaison between staff and the store owner.

• Developed and recommended new or revised sale goals and objectives, developed and scheduled work

plan in accordance with specifications and funding limitations, devised evaluation methodology, implemented,

analyzed results, gave recommendations, took appropriate action, and evaluated program effectiveness to

develop improved methods

• Weekly coordinated payroll and human resources responsibilities with banking company, including the proper

filing and securing of all confidential government work and financial document

Legal Assistant

Kids Express, Inc - January 2003 to May 2003

Executive Responsibilities;

• Coordinated activities of program with inter-related activities of other programs, departments or staff to ensure

optimum efficiency and compliance with appropriate policies, procedures and specifications. Conferred with

and advised staff and others in order to provide technical advice, problem solving assistance, answers to

questions and program goals and policy interpretation. Refers to appropriate department person when unable

to respond

• Prepared periodic reports, financial statements and records on program activities, progress, status or other

special reports, memos and letters for management and outside agencies.

• Coordinated mediation, logistics, scheduling and participant communications. Obtained materials, past due

attorney fees and properly disbursed all requested supplemental materials.

EDUCATION

Bachelors in Social Work

Miami Dade College

High School Diploma in Education

North East High School

ADDITIONAL INFORMATION

SKILLS & ABILITIES

• I am goal oriented, versatile, and disciplined, one of my major priorities consists of listening carefully to

determine the wants and needs of a client or co-worker before suggesting various diplomatic solutions.

Contact this candidate