Customer Service High School

Lai C. Saelee

**** *** ****** ****: 916-***-****

Sacramento, California 95817 E-mail: **********@*****.***

CAREER OBJECTIVE

A position that offers the opportunity for advancement.

SKILLS & ABILITIES

( Bilingual, Mien ( Recording/Delivering ( Typing, 50 w.p.m.

Orders

( Providing Customer ( Serving Food/Beverages ( Using Microsoft Word,Excel

Service.

( Operating Cash Register ( Handling Currency ( Answered Telephones

Transactions

( Handling Large Sums of ( Supervising/Monitoring ( Outbound Calls

Money Activities

( Handling Returned ( Networking ( Operating Office Equipments

Merchandise

EXPERIENCE

Waitress-Pho #1 Elk Grove, California

05-2013 to 07-2013

Greeted customers; provided prompt courteous customer service; ensured

guest comfort; utilized knowledge of menu items and food preparation;

recorded and delivered customer orders; served food and beverages; handled

cash and credit card transactions; maintained a clean sanitary work place.

Call Center- E.M.H, Sacramento, California

11-2012 to 02-2013

Outbound calls; data entry; Following procedures; creating goals; and

meeting criteria.

Cashier - KFC, Sacramento, California 9-2006 to 6-2007

Answered telephones, directed calls and took messages; greeted, directed

and interacted with customers in a fast paced work environment; maintained

good public relations; provided customer service; operated computerized

cash register and scanning terminals; balanced cash till; maintained a

clean and orderly workplace; handled returned merchandise according to

company policy.

Waitress - Forbidden City, Sacramento, California 9-2005 to 8-2006

Greeted customers; provided prompt courteous customer service; ensured

guest comfort; utilized knowledge of menu items and food preparation;

recorded and delivered customer orders; served food and beverages; handled

cash and credit card transactions; maintained a clean sanitary work place.

Child Care Provider - Child Action, Sacramento, California 1-2003 to 6-

2004

Planned and coordinated children's activities; supervised and monitored;

handled and resolved disputes; administered minor first aid; provided

discipline; prepared and served nutritious snacks and meals, put children

down for naps; entertained infants; bathed and prepared children for bed.

EDUCATION & TRAINING

Sacramento High School, Sacramento, California

High School Diploma

PERSONAL QUALITIES

Artistic ( Dependable ( Hardworking ( Honest ( Reliable

( Self-starter

References Available Upon

Request!

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