Customer Service Administrative Assistant

Melissa Natland Contact

Citizenship : United States ? Date of birth : 14th of Tel: 786-***-****

June, 1991 e-mail: *********@*****.***

Address: **** ** ** **

APT614 Miami,

Florida, 33156

Profile

Career Focus

Currently at the University of Miami working towards a BA in Cognitive Psychology,

to be completed by June of 2015, looking to advance in psychological and

sociological fields with strong motivation and the ability to learn quickly.

Availability

After Jan 13th, 2014: Mon, Wed - after 3pm, Tues, Thurs - after 11am and Fri -

after 12pm

Key Skills

Excellent work ethic, problem solving and communication skills including:

Strong interpersonal skills

Computer proficiency & Data entry

Excellent written and oral skills in English,

Always eager to help

Exceptional customer service

Diligent multi-tasking

Attention to detail

Energetic & Organized

Reliable

proficient in French & basic Spanish

Strong and developing knowledge of psychology & sociology

Education

2010 to 2015

University of Miami, Coral Gables, FL

Bachelor of Arts in Cognitive Psychology/Criminology (June 2015)

2005 to 2009

Gulliver Preparatory, Coral Gables, FL

High School Diploma (June 2009)

Work Experience

Law Office of William H. Newton III, P.A., Miami

Part-time Job

Secretary / Administrative Assistant

November 2013 - Present

Answered/directed all incoming calls using multi-line phone system and took

detailed messages accordingly

Welcomed all clients and ensured they were comfortable - offering them beverages,

etc., ? while waiting, facilitating a high level of satisfaction

Transcribed letters, emails, statements of account, paperwork, etc., daily gaining

further experience with data entry and official forms/procedures

Managed incoming and outgoing mail including weighing, stamping and signing for

packages

Helped manage many aspects of employers' email both efficiently and accurately

Performed general assistant/office duties including data entry, scanning and

filing documentation, organizing, cleaning and restocking secretary's desks and

conference room, confirming personal and professional appointments, etc.

Red Fish Grill at Matheson Hammock, Miami

Part-time Job

Hostess / Office Assistant

August 2012 - April 2013

June 2009 - August, 2009

Welcomed and assisted each client in a prompt, friendly and polite manner

Reviewed all special requests, guests' birthdays, or extra notes before opening

and made managers/

owners/ servers aware, guaranteeing client satisfaction

Answered all calls regarding reservations and basic restaurant operations, checked

or returned

voicemails and took or delivered detailed messages, keeping managers/owners

updated at least daily

Consistently kept front-desk paperwork and supplies restocked to increase

efficiency

Ensured general cleanliness of foyer through daily sanitation of windows, chairs,

menus, etc., hourly

bathroom checks and front-desk trash removal

Covered office duties including reviewing delivery lists upon their arrival and

signing for correct deliveries

Stayed every night after closing to help guide guests, make certain their

experience was enjoyable and

wish them a goodnight, ensuring excellent customer service and optimum

satisfaction

The Cheesecake Factory at Dadeland Mall, Miami

Part-time Job

Part-time Job

Hostess/Greeter/Filler

August 2009 - December 2010

August 2009 - December 2010

Successfully trained several co-workers and earned two promotions

Answered phones and inquiries regarding store operations, products, promotions and

food orders

Handled complaints and aided managers, maintaining a positive experience for

everyone

Consistently offered professional, friendly service earning high marks for

customer satisfaction

Established reliable lists of party names, always keeping the restaurant filled

accordingly

Maintained knowledge of daily specials, new menu items, happy hour items, etc.,

Performed quarter-hourly bathroom sanitation and trash removal, ensuring the

health and safety of clients

and co-workers

Cleared tables of glassware and reset them promptly with spotless service ware,

sustaining regular

restaurant turnover

Cutco Cutlery & Vector Marketing, Miami

Part-time Job

Salesperson

June 2009 - August 2009

Maintained detailed knowledge of products, shipping and warranty information,

providing clients with the

products which best suited their needs

Handled cash, check, credit and automatic debit transactions with 100% accuracy

References

Available Upon Request

Contact this candidate