Customer Service Manager
Resume:
Samantha Clark
**************@*******.***
Present Address:
Graniteville, SC 29829
PROFILE
Motivated, goal-oriented, and organized professional searching for a position that works with people and can
use skills effectively.
EDUCATION
Aiken Technical College, Aiken, SC Fall 2009-Present
General Studies Major, Certificate in Pre Nursing GPA: 3.45/4.00
Midland Valley High School Graduated May 2009
College Preparatory Diploma, Licensed Certified Nursing Assistant
WORK & LEADERSHIP EXPERIENCE
March 2013 – Present
Satcher Ford: Receptionist, Graniteville, SC
Work directly with customers managing and directing the call log
Documenting and organizing paperwork
Managing the keys and plates used daily by sales department
Nov 2011 – April 2012
Palm Beach Tan: Retail Sales Consultant, Augusta, GA
Memorized numerous product lines and am successfully able to up sell to customers by finding a need and
matching it with our merchandise
Provides excellent customer service by memorizing the names of our frequent customers and by
consistently providing personal and professional service
Works 30+ hours a week while balancing school work
Met and exceeded sales and membership goals
Urban Outfitters: Call Center Representative, Trenton, SC September 2010-July 2011
Worked 40 hours a week helping to answer phone calls and respond to customer inquiries
Greeted and assisted customers with shopping, billing, and merchandise issues
Documented training process of new assistants and aided with various other new employee training
SKILLS & QUALIFICATIONS
CPR Certification, American Red Cross March 2013
Licensed Certified Nursing Assistant May 2009
Microsoft Office Proficient: Word, Excel, PowerPoint
File and records management experience
Practice and proficiency in conflict resolution
REFERENCES
Amanda Flannigan PJ Howard Rebecca Long
Former assistant manager Former Manager Friend
Palm Beach Tan Palm Beach Tan North Augusta, SC
803-***-**** 803-***-**** 803-***-****
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