Active Directory Software

Summary of Qualifications:

*+ years of desktop, PC, and printer support and repair

Upgraded Windows XP to Windows 7

Proficient with diagnosing, troubleshooting, and repairing desktops and

laptops of hardware and software issues

Completed A+ Certification

Technical Summary:

Operating Systems: Windows 9x, NT 4,Windows 2000 - 2008,Vista,Windows 7,8,

2012 Fedora, Centos, Ubuntu

Networking: TCP/IP, IPX, DHCP, Thin Net

Servers: Altiris, Apache, ssh, ftp, Active Directory, IIS, Virtual Private

Network, Lotus Notes

Programming: HTML, Java Scripting, Visual Basic 6 and .net, C++,Unix Shell

programming

Microsoft Windows: Active Directory, Windows Deployment Services, Windows

Update Services, Windows DNS server, Windows DHCP

Educational Summary and Certifications:

A+ Certification 2007

Panasonic Toughbook Certification 2013

Dell Certification on Desktop and laptop

2013

Grand Rapids Community College Grand Rapids, MI 2002 -

2005

Majored in Computer Programming and UNIX Administration

Helped out in the IT department to do computer deployment in one of the

labs

NRI Seattle, WA 2000 -

2001

Associate's Degree in Computer Science

Professional Experience:

Barrister Grand Rapids, MI 12/12 -

Present

PC & Printer Technician (on-call)

Diagnose and repair computer and notebook hardware parts on all makes

or models

Diagnose and repair notebook hardware parts on all makes or models

Diagnose and repair laser printers

Design wireless networks for hotels

Deploy Windows 2008 r2 Servers

Repair Windows server that will not start

Job is per ticket not full time work

Steelcase / CPR Grand

Rapids, MI June 2013 -September 2013

I am onsite tech for CPR at Steelcase in Grand Rapids in Kww plant

Maintain Windows XP - windows 7 workstations and laptops

Maintain Panasonic Tough books. As well reload image

Setup and maintain Android tablets Manly uses Samsung Galaxy 2 10.1. Have

them lock down and to only access SAP website. As when use Bluetooth

scanners. TO maintain product location

Maintain Laser printer, RF Printer, Zebra Scanners.

Maintain imaging system that keep track of product quality.

Use Altiris to image systems

Use ticking system to handle service request.

Reset passwords

Deploy Windows server Policy's

Troubleshoot windows server performance issue

Sedona Technology Grand Rapids, MI 10/12 -

3/13

IT Field Floater (temporary)

Go to customer sites and backup old Windows XP machines

Replace them with new Windows 7 machines

Restore the user data back to the new machines

Replace old printers with new printers and test new ones

Replace the old UPS that runs the network cabinet with a new UPS;

troubleshoot if something goes wrong

Backup old data and replace the HP server with a new network area storage

device

Removing all the machine from domain controller and adding the new devices

to domain

Johnson Controls Holland, MI 10/11 -

10/12

Line Tech

Produced seat tracks for cars

Checked products for quality

Changed different seat tracks on the machine

Cleaned and maintained the machine

Would troubleshoot different error the line has either fix it make self or

call high level tech

ABL Troy, MI 04/11 - 10/11

PC and Printer Tech (temporary)

Fixed netbooks and desktops all different makes models that come from main

store

Repaired software issues as while as hardware issues

Software issue range for troubleshooting spyware to full format and

reinstall

Dealt with operating systems such as Mac OS X, Windows 7, Vista, Windows

XP

Fixed machines that ran older like Windows 98 and Windows 95

Hardware replaced LCD's on laptops to replace motherboards on notebooks

Desktops replaced motherboards to as simple as adding ram or hard drives

Worked with Macs dealt with hardware issues such as bad motherboards to bad

ram

Repaired printers included dot matrix, laser printer, plotters, and ink

jet printers

On printers, corrected simple paper jams to replace gears on dot matrix,

also replaced print heads on ink jet printers to replacing main boards

Netview Nashville, TN

01/11 - 04/11

PC Installer (temporary)

Went onsite to upgrade company computer network systems

Installed windows 2008 and 2008 r2 servers

Setup Active Directory

Backed up old computer data to a file server using in house software

solution

Restored the data to the new systems once they were installed

Handled Notebooks and desktops that generally ran windows XP

Would troubleshoot any network issue that would come up, including general

Dell switches and Cisco routers

Setup new Dell laser printers and copy machines

Alorica Symra, TN 07/09 -

11/10

Repair Tech (contract)

Fixed notebooks and desktop returning them to their refurbished state

Repaired all inside hardware parts on notebooks as while as any cosmetic

issues

Repaired all hardware issues on the desktops

Worked with engineering department to make the testing software of the

refurbished system more reliable

Worked with engineering computer imaging, where a fresh OS image was

installed

Worked with engineers on creation of the new OS images and would

troubleshoot any related issues

Met goal of 30 units a day

Maintained production workstations that ran Ubuntu and Windows

Lead Tech for special project systems and Floor Lead in charge of about 25

Techs

Help keep track of production numbers and reported to Supervisor

Helped organize computers that were put on hold due to not having the

proper parts to repair them

Trained new technicians

Mapco Nashville, TN 05/08 -

06/09

Assistant Manger

Assisted with paperwork

Counted the safe for the bank

Ran lotto and register

Made merchandise orders

Designed spreadsheets in Excel to keep track of inventory and promotions

Fasteks Mt. Juliet, TN

05/07 - 05/09

PC Technician

Worked with residential and business computer systems

Setup up new file servers that mainly ran windows server OS from 2003 -

2008

Setup and maintained Microsoft exchange servers

Setup Windows update servers

In some cases, setup required for Active Directory

Fixed hardware and software issues on notebooks and desktops

Removed spyware and various viruses

Setup and repaired wireless network

Dell Nashville, TN 07/07 -

06/08

XPS Premium support (contract)

Phone Tech support for Dell computers

Helped walk customers through any hardware and software issue via the phone

Hardware troubleshooting

Used Dell remote access software to help fix the customers' issues

References:

Scott Knobloch

Steelcase / CPR onsite CPR manager at Steelcase

Phone 616-***-****

Email:********@*********.***

Jamie Meek

Apex Systems-IT Administrator in Nashville

Phone- 615-***-****

*****-*****.****.***@********.***

Kyle Smith

Jackson Life Insurance. Web and database developer in Lansing, MI

Phone-616-***-****

Email- **********@*****.***

Contact this candidate