Manager Insurance
Resume:
Robert W. Westerholm
**** * ****** ***** **., Sun City, AZ 85351
**********@*****.***
Auto/property damage insurance professional
Goal
To be part of a motivated team of professionals with excellent customer
service and high quality standards.
Education
Lane Tech College Preparatory, Illinois, graduated 1971
Mayfair Junior College, 1980 - 81
Public speaking and English as a second language
Professional training
Property Estimating course, Nationwide Insurance Co.
Image Fraud Detecting course, Nationwide Insurance Co.
142 Line Policy Interpretation course, Allstate Insurance Co.
Computer programs
ADP, Ccc1, Mitchell Repair Center, Ultra Mate Estimate, Microsoft Word,
Process Claims,Innovation Auto Claims,AutoChecks,Performance
Claims,Audatecs, and most current electronic Parts ordering/tracking
services.
Current up to date I-Car Training
Work experience
Present Doing Independent adjusting for Local Company
May2012- October-2102 Caliber Collision Centers
Postion: service advisor/Manager in training.
Manager: William Vella
Duties: Complete accurate vehicle damage estimates and assist
customers with the claims process, contacting adjusters on the clients'
behalf. Negoitiate repair costs with adjuster, dispatch work to various
techs, follow jobs throughout the repair process to ensure timely repairs.
Quality check repairs at each stage to ensure the highest standards are
met. Keep customers informed of the status of the repairs and the
estimated time of completion. Thoroughly inspect the vehicle, with the
customers, when first dropped off and again at the end to verify that all
loss related concerns were completed.
2006 to April_2012, Coulter Cadillac Collision Center, Phoenix, AZ
Position: Auto damage estimator
Supervisor: John Jury, 480-***-**** (okay to call)
Duties: Complete accurate vehicle damage estimates and assist
customers with the claims process, contacting adjusters on the clients'
behalf. Negoitiate repair costs with adjuster, dispatch work to various
techs, follow jobs throughout the repair process to ensure timely repairs.
Quality check repairs at each stage to ensure the highest standards are
met. Keep customers informed of the status of the repairs and the
estimated time of completion. Thoroughly inspect the vehicle, with the
customers, when first dropped off and again at the end to verify that all
loss related concerns were completed.
2000 to 2006, Glenside Claims, Chicago and Phoenix, AZ
Position: Owner operator
Duties: Appraise auto damages, property damages, RV and heavy truck
damages. Negotiate repairs with appropriate facilities. Provide complete
and comprehensive damage repair estimates to the insurance companies.
1996 to 2000, Deb's Auto Shop, Chicago, IL
Position: Manager
Duties: Manage insurance accounts, facilitate repairs, run sales and
accounting departments.
1990 to 1996, Nationwide Insurance, Chicago, IL
Position: Senior claims adjustor
Duties: Handle all property and casualty claims, work closely with
attorneys and SIU departments to investigate and settle property and
casualty claims
1985 to 1990, Deb's Auto Shop, Chicago, IL
(manager, same as above)
1973 to 1990, Suburban Ford and Mauro Oldsmobile, Chicago, IL
Position: Body and fender tech, refinish tech
1980 to 1985, Montgomery Ward Insurance, Olympia Field, IL
Position: Property unit manager
Duties: Train and manage staff of 15 auto and property adjusters,
policy and coverage interpretation and determination. Set up a network of
25 DRP facilities in IL, conduct field review of staff adjusters and west
coast office.
1976 to 1979, Allstate Insurance Company, Chicago, IL
Position: Auto and property damage appraiser
References
Billy King, Recruiting Director, Insurance Recruiting Specialists, 866-319-
9997
Julie A. Johnson, CCIM, Exec. VP, Healthcare Investment Group, GPE
Commercial Advisors, 480-***-**** or 602-***-**** cell
Reginald M. Ballantyne III, FACHE, Senior Corporate Officer, Vanguard
Health Systems, 602-***-****
Rick McCartney, InMedia Company, 480-***-**** ext. 213
Frank Tasnadi, Western Regional Field Claims Manager, USAA Insurance, 623-
363-3292
Contact this candidate