Customer Service Quality Assurance

Customer Service & Support Specialist

Litisha Glover

***** ** ** ******

th

ustomer Service Desk

C Receptionist

Cashier

Miami Gardens, Florida 33169

Summary of Skills

Cell: 305-***-****

***********@*****.***

World Class Customer Service Accounts Payable &

General Office Skills Receivable Clerk

Qualifications

Retail Marketing Operations Shipping & Receiving Clerk

Up Selling & Sales Financial Consultant

Respected leadership, also

Complaint Handling & Resolution Reports & Documentation

proven to be a motivational team

Cashier/Bookkeeper Computer Savvy

leader, ambitious, self starter and

a great development to others.

Professional Experience

Assisted in management and

supervised others in coaching

Creative Mindz’ Professional Salon Service, LLC. 09/2008 toReceptionist/Cashier

them to achieve in being

successful in their work ethics. Greet customers entering establishment, assisted all customers to high

•

Very punctual and conscientious, standard of satisfaction, and help facilitate sales/marketing incentive programs

with the ability to prioritize and for product up selling.

organize efficiently. Dedicated

Increased customer service satisfaction ratings from 52% to 95% overall,

customer service skills with •

reduced customer complaints by 46% and resolve customer complaints.

putting the customer first, with

enthusiastic commitment and

Created events to promote special programs for the upcoming hair shows

•

quality assurance driven.

and the launch of new products.

Career Snapshot Handled all data input, maintained all accounts and bookkeeping, attend

•

meetings and kept tracking minutes for the business.

Three+ years of

commended performance

Visa Headquarters

in key customer service 09/2011-06/2012

Customer Service Representative

and support roles.

Attracts potential customers by answering product and service questions;

•

Expert in customer

suggesting information about other products and services.

care/communications,

Opens customer accounts by recording account information.

•

problem solving,

relationship building. Maintains customer records by updating account information.

•

Resolves product or service problems by clarifying the customer's complaint;

•

determining the cause of the problem; selecting and explaining the best solution to

Accounts payable and

solve the problem; expediting correction or adjustment; following up to ensure

receivable clerk, filing and

resolution.

data entry. Coordinated all

front end supervision,

prepared all documents

and maintained all

confidential records,

scheduled all upcoming

appointments.

Discovery Clothing 9/2012 5/2013 Seasonal

Cashier Clerk/Front End Service Desk

Completed numerous

courses and seminars in Greet all customers that entered the store.

•

customer service sales and

Count money in the cash, check, credit cards, vouchers, automatic debits.

marketing strategies. •

Issue receipts, refunds, credits, or change due to customers.

•

Established or identify prices of the goods, services or admission, and

•

tabulates bills using calculators, cash registers, or optical price scanners.

Issued trading stamps, and redeem food stamps and coupons.

•

Answered customer’ questions, and provide information on procedures or

•

policies, cash checks for customers, pay company bills by cash, vouchers, or

checks.

Sort, count, and wrap currency and coins.

•

Compute and record totals of transactions at the end of the each shift.

•

Links Targeted Case Management 5/2013- Present

Office Manager

Maintained a clean and orderly checkout area

•

• Design and implement office policies

• Establish standards and procedures

• Organize office operations and procedures

• Supervise office staff

• Prepare time sheets

• Control correspondences

• Review and approve supply requisitions

• Scan, fax, and send out emails

• Maintain office equipment

• Supervise office staff

• Assign and monitor clerical and secretarial functions

• Recruit and select office staff

• Orient and train employees

• Provide on the job and other training opportunities

• Create confidential filing system

Education

Miami Norland Senior High School Miami, Florida Diploma Received

Miami Dade Community College Criminal Justice

Valencia College – Criminal Justice – Currently Enrolled

Contact this candidate