Customer Service Engineer

DIEGO F.GONZALEZ

305-***-****

***** ** *** ***

Miami, Florida 33186

Career

Objectives A position in an industry offering growth and opportunity

Languages Fluent in oral and written Spanish

Work Experience

Oct 2007 / Allen, Norton & Blue P.A.

Present Miami, Florida

Responsibilities Included: Administrator-Maintaining and supporting five offices main

office in Miami. Servers

Networking components-Citrix Servers, Exchange Server, Juris Server, BlackBerry

Server, Imange Server,

Primary DC, Tampa, Tallahassee, Orlando Servers, Hewlett Packard Laser Printers,

Canon Copiers, Avaya 2420

Phone System, Firewall, Vpn, Anti Virus,( Sophos, Trend Micro) Active Directory,

Backup and Disaster Recovery

Enterprise Application ( Veritas Backup Exec).

Sept. 1990 Compulab Inc

Oct. 2007 Miami, Florida

Responsibilities Included: System Engineer- Maintaining and supporting Server and

Networking components in a 100+ user environment.

Support for all technical support for Compulab clients. Performing System Backups and

Recovery procedure

Used Norton Ghost for System preparation and cloning. Maintained network operating

standards, critical data files and monitored network infrastructure

Installing and administering new software releases enterprise licensing, system upgrades

and patches. Resolved software, hardware and network problems.

Administer online tech support issues for Compulab clients. Administer online tech

support for Contract Clients.

Setup desktop environment for Multiple Clients-Networks-Service various makes and

models of printers, plotters, over saw the Service Dept. Ordered and purchased parts

tech’s needed purchased all equipment for all customers and c ompany. Support

Desktop Applications for Contract Clients. VPN, Storage Area Networks Knowledge of

Check point Firewall, Active Directory, Anti-Virus, Script Logic and Intrusion Detection

Solutions.

Sep.1988 J.C. C ommunication, Inc

Aug.1990 Miami, Florida

Responsibilities Included: Vendor Coordinator, work directly with vendors in obtaining

orders and providing

Quotations, keep vendors abreast of new products and services. C ustomer Service,

answer inquiries and resolved

problem relating to customers orders, complaints over the phone and personally, sales.

Apr.1979 United States Trust Company

Mar.1988 Broadway, NewYork, New York

Responsibilities Included: Liason Group, Assistant Unit Head, printing various reports

for Corp. Trust Division,

Unit Division, Administration, providing vault personnel with required reports,

certificates assign at various hours to be

Issued on a daily basis, arrange Principal and Option Card Mailings, release to

Accounting Dept. unpaid vendor’s bills

To be honored, Customer Service.

Education: Jersey City State College - Montclair

University

Course of Study Accounting & Business Management

Miscellaneous: Pitney Bowes & Bell Howell -Inserting Machines,

Decolators, Bursters

Printers, Ibm, HP, OKI, QMS, Printronix, MFP(Ricoh-Lanier)

Tektronix, Panasonic, Etc. PC’s, Hubs, Servers, Plotters, Networks .

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