Customer Service Manager

Regina Witherspoon

**** ******** ***. *********, ** 44105

Cellular: 216-***-****

***********.*@*****.***

Qualifications

High energy, results-oriented professional with extensive experience in

handling key accounts, queue management, customer service, accounts

receivables and payables that consistently achieves targets and exceeds

goals. Innovative problem solver with effective planning and prioritizing

skills, advance knowledge of insurance HMO/PPO, familiar with medical

terminology and third party Medicaid reimbursement procedures. Expert level

proficiency in Microsoft Office Suite, including Word, Outlook, and

PowerPoint. Team player that maintains a positive attitude while performing

in a fast-paced, deadline-oriented environment with the ability to type 60

WPM.

Professional Experience

Winners Sports Bar & Grille, Euclid, OH; February 2013 - October 2013

Promotions & Marketing Manager

. Scheduling; Event planning & preparation.

. Managed expense reports; Budget planning and forecasting.

. Booked flights+hotels+cars for Artists.

. Created monthly night Themes for the Venue and advertised weekly Lunch

Specials for the Sports Bar.

. Met with Account Managers and Sales Reps to negotiate 30 & 60 second

radio/TV commercial spots.

. Responsible for Social Media Marketing; Web & Content Management via

Facebook, Twitter and Instagram.

. Reviewed, approved OR denied graphic designs for the Venues Website,

flyers, and business cards.

Washington Gas Energy Services, Inc. Beachwood, OH; February 2008 - June

2012

Large Commercial Billing Specialist

. Account Reconciliations.

. Handled high risk utility accounts for Commercial & Industrial

customers that were in arrears.

. Interfaced with Account Executives to help improve quality and

productivity.

. Monitored large balance utility accounts eligible for shut off due to

non-payment.

. Worked with Regional Account Executives to facilitate termination of

the contract agreement if necessary. Managed a portfolio of

receivables and identified key issues.

. Authorized ACH, Credit and or Debit card payments over the phone.

Wells Fargo Bank, Independence, OH; February 2007 - August 2007

Auto Loan Service Counselor

. 1st party collections. Contacted and received inquiries from

delinquent customers to identify the reason for delinquency.

. Negotiated, while assisting customers to determine a payment

arrangement per the outstanding balance.

. Established and maintained adequate records of all collection efforts

on each account.

. Modified loans to aid in bringing the account current, maintained

FDCPA compliance.

. Ordered field chases and door knocks, demonstrating sense of urgency,

minimizing loss.

J.P Recovery Services, Inc. Rocky River, OH; October 2003 - December 2006

Collector

. Third-Party Collections. Verified Insurance coverage and eligibility

dates.

. Electronically billed past due physician invoices. Determined HCAP

eligibility.

. Handled patient complaints and irate calls with a fast and accurate

response.

. Collected payment on past due physician bills. Mailed reminder

notices, scheduled and authorized automatic payments.

Education

The Ohio Center for Broadcasting- Communication of Arts Diploma; Valley

View, OH

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