Desktop support

Justin Hardeman

**** *****

Texas City, Texas ***91

Cell 409-***-****

*-****-***********@*****.***

PROFESSIONAL OBJECTIVE

. To obtain a position with the opportunity to utilize my knowledge and

skills.

SKILLS & ABILITIES

Networking

. TCP/IP & LAN/WAN Protocols

. Network Technology

. Network Systems Management

. Network Development

. GUI Applications

Operating Systems

. Windows 98/2000/XP/Professional/Vista

. Windows Server 2003

. Linux

Hardware

. Palm/Handheld Devices

. Assemble/disassemble PC'S

. Install, Configure, Troubleshooting of cabling

Software

. Microsoft Word, Excel, PowerPoint, Access Outlook, Publisher

. Install, Configure and Troubleshoot

Technical Support/Customer Service

. Tier 1, Tier 2

. Call Center

. Troubleshoot hardware/software

. Troubleshoot network connectivity

. Software installation support

. Remote Access

. Phone and e-mail support

. Documentation

Communication

. Strong written and oral communication skills

Development

. SQL database

WORK HISTORY

BestBuy Geek Squad Oct 2012-

Present

Technology Education Agent: Work with customers to help them get a better

understanding of new technologies, hands on face to face. I'm able to solve

technical problems, answer the client's questions about their devices.

Install and remove Software, Assist clients over the phone.

Lyndon B. Johnson Hospital(Contract) July2013-

September2013

Desktop Support: Assist staff with the installation, configuration and

ongoing usability of

desktop computers, peripheral equipment and software, Works with vendor

support contacts to resolve technical problems with desktop computing

equipment and software, Ensure desktop computers interconnect seamlessly

with diverse systems including associated validation systems, file servers,

email servers, computer conferencing systems, application servers and

administrative systems, Works with procurement staff to purchase hardware

and software, Assesses functional needs to determine specifications for

purchases, Orders computer supplies, Maintain telephone system, Other

duties as required.

Harris Health Systems(Contract)

June2013-July 2013

PC Support: Install and perform minor repairs to hardware, software, and

peripheral equipment, following design or installation specifications, Set

up equipment for employee use, performing or ensuring proper installation

of cable, operating systems, and appropriate software, worked with vendors

to purchase new equipments.

UTMB Desktop Support Specialist - Intern May2012-

August2012

Serve as the initial point of contact for resolution of desktop/laptop-

related problem in a departmental environment. Troubleshoot, research,

document, and resolve technical issues surrounding Windows XP, Windows 7,

MS Office, e-mail, Internet connections, and hardware/peripherals.

UTMB Clinical Equipment Services

Oct 2011-Oct 2012

Equipment Distributer: Sterilize and maintain equipment, verify and deliver

the proper equipment to units, visually check dispatch request and obtain a

verbal verification as needed, report to nursing unit and notifies nursing

staff of equipment delivered, pick up and records delivery, assists in

process of equipment from or to distribution department, provide direction

and other helpful information to visitors and other while performing

distribution duties

Sam's Club

April 2009-May 2011

Courtesy Clerk/ Electronics Sales Associate: Customer Assistance, retrieve

carts, clear parking lot, other cart associate duties, cell phone

activations, non-commission sales of electronics, cleaning, zoning,

greeting and attending to customers.

EDUCATION

ITT Technical Institute

June 2010-Dec 2012

Associate of Science Degree in Information Technology- Computer Networking

Systems

. Current GPA: 3.0

College of the Mainland

Aug 2009- May 2010

Major: Basic course of study

Texas City High School

Aug 2005- May 2009

High School Diploma GPA 3.13

Additional Skills

. Well regarded for interpersonal, written and oral communication

skills.

. Effectively handle multiple tasks simultaneously.

. Able to work effectively at all levels in an organization

. Demonstrated ability to acquire and apply knowledge rapidly.

. Independent work with minimal supervision and contribute to a team.

. Strong technical aptitude

. Leadership and charisma

. The ability to network with team members for better working

relationships.

Contact this candidate