Customer Service Manager

John Lucas

**B Gear Road Rochester, NH ***** 603-***-**** ********@*****.***

Objective

Secure a management position with a secure company ever if it means starting at ground zero and working my way

into the position.

Profile

Motivated, personable business professional with multiple achievements and a successful 5 year track record of

profitable small business ownership. Talent for quickly mastering technology – recently completed multiple

certificate courses in the shipping industry. Diplomatic and tactful with professionals and non professionals at all

levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely

reports, meeting stringent shipping guidelines set by large companies.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated

ability to easily transcend cultural differences. Thrive in deadline driven environments. Excellent team building

skills.

Skills Summary

1. Project Management 5. Computer Savvy 9. Warehouse Preparation

2. Report Preparation 6. Customer Service 10. Accounting/Bookkeeping

3. Written Correspondence 7. Scheduling 11. Front Office Operations

4. General Office Skills 8. Marketing & Sales 12. Professional Presentations

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

13. Prepare complex reports for Accounting/Bookkeeping, ensuring full compliance with client requirements

and tight deadlines.

1. Author professional correspondence to customers and vendors.

2. Design and deliver series of classes for warehouse associations, providing ergonomic counseling and

educating employees on proper lifting techniques to avoid injury.

3. Conduct small group sessions on meditation/relaxation techniques.

4. Communicate medical concepts to patients using layman’s terms to facilitate understanding.

5. Rapidly learn and master varied computer programs.

6. Customer Service/Marketing/Problem Solving

1. Oversee shipping operations and provide impeccable customer service:

o Built a clientele supported by reliable business practices.

2. Developed and implement strategic plans for business:

o Launched a thriving small business, building revenue from $0 to over $550K in first three years

with minimal overhead.

o Create special promotions, write/design print, outdoor advertising, and coordinate all media

buying.

3. Won over a highly skeptical new ownership with my former employer:

John Lucas

Won first employee of the month with new company.

o

Delegated and coordinated the movement of a 50K Sq.ft. warehouse.

o

DETAIL MASTERY & ORGANIZATION

1. Manage all aspects of day to day operations as multi site warehouse/shipping supervisor.

o Facility rental/maintenance.

o Scheduling for busy retail customers as large as Target/Crate & Barrel.

o Finances: accounts payable/receivable, invoicing, budgeting.

o Supervision of a total of up to 100 employees.

Work History

J&M Furniture and more LLC. 44 route 108 Somersworth, NH 03878603-***-****

General Manager

5 years

Good Simple Foods Inc. 319 Vaughan St. Portsmouth, NH 03801603-***-****

Warehouse Supervisor/Shipping Manager 2 year

Supervisor Matthew Hoover

Lollipop Tree Inc. 319 Vaughan St. Portsmouth, NH 03801 603-***-****

Warehouse Supervisor/Shipping Manager 2 year

Supervisor Robert Lynch

American Discount Outlets Inc. 340 High St. Somersworth, NH 03878 603-***-****

General Manager/Supervisor 22 years

Supervisor Carroll Dudley

Thompson Center Arms Inc. 295 N. Main St. Rochester, NH 03867 603-***-****

Production/CNC Machine operator 2 years

Supervisor Robert Long

Stop & Go Deli/Convenience Store . 68 S.Main Street Rochester NH 03867 Weekend overnight manager. 4 Years.

Supervisor Marc Chabot

Eastern Air Devices Rt. 155 Knox Marsh Rd. Dover 03820 Building & Facility Maintenance Supervisor 3 Years

Supervisor Steven Landry

Alton Shoe Shop Production worker/Janitor Farmington NH 03835 3 Years

Supervisor Arthur Basset

Salem Wholesalers Rt110 Amesbury Mass. 36’ Box Truck Driver/Delivery/Warehouse Personnel.

1 Year

Supervisor Michael Butter

Coldwell Banker Grace Drapeau Real Estate 1 Windhaven Rd. Roch. NH 03867 603-***-**** Realtor/Building

Rehab and repair. 4 Years

Supervisor Grace Drapeau

Better Homes and Gardens The Masiello Group 1 Windhaven Rd Rochester NH 03867603-***-**** Realtor 1

Year

53B Gear Road Rochester, NH 03839 603-***-**** ********@*****.***

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John Lucas

Education

ATMS ELECTRICAL TROUBLE SHOOTING CERTIFICATE PROGRAM

MANCHESTER, NH 6/1998

NH COMMUNITY TECHNICAL INSTITUTE CERTIFICATE PROGRAM

MANCHESTER, NH/STRATHAM, NH 1998 2000

ELECTRICAL CIRCUIT DESIGN

BUILDING MAINTENANCE

BOILER OPERATION

PLUMMING

SMALL ENGINE REPAIR

NH REALESTATE COMMISION CONCORD, NH 2007 CURRENT

REALTOR/SALES LICENCED IN NH

NH SAFETY COUNCIL CONCORD NH

FORKLIFT OPERATION

WALKY STACKER LIFT

SCISSOR LIFT

NH STATE OFFICES CONCORD, NH

JUSTICE OF THE PEACE

NOTARY PUBLIC

Web Based Logistic Programs

Partners Online/Target Stores

SPS Commerce

GT Logistics

UPS World ship

Fed Ex Shipping

Crate & Barrel

Marmax/Marshalls/TJ Maxx

William Sonoma

Various Customer Specific Logistic Programs

53B Gear Road Rochester, NH 03839 603-***-**** ********@*****.***

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