Customer Service High School

** ** *****, ****** ****, Florida ***** (H) 786-***-**** (C) 786-274-

**** ********@*****.***

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PHALAINE BITON

Professional Summary

Cashier with 2 years in retail sales and management. Passionate leader who develops highly motivated teams through

mentoring and superior communication.

Retail professional that excels in fast paced environments and Extensive experience in customer service,

merchandising, POS systems and cash handling.

Crew Member that offers a positive attitude and flexible schedule, and who also works well independently or with others

as a team.

Flexible Hostess who excels in a fast paced environment, and is looking for a position with growth opportunities.

Skills

Self-motivated International sales support

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Conflict resolution Credit card processing

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Team leadership Exceptional communication skills

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Data management

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Exceptional customer service Quick learner

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Proficient in cash management Excellent people skills

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Problem-solving skills

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Work History

Cashier/Hostess 01/2012 to 03/2013

International House of Pancakes - 12875 Biscayne Blvd. North Miami, FL 33181

Consistently provided friendly guest service and heartfelt hospitality.

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Promptly and empathetically handled guest concerns and complaints.

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Greeted customers and provided excellent customer service.

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Pleasantly and courteously interacted with customers.

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Maintained high standards of customer service during high-volume, fast-paced

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operations.

Handled currency and credit transactions quickly and accurately.

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Strictly followed all cash, security, inventory and labor policies and procedures.

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Communicated openly and honestly with the management team during each shift to

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ensure it ran smoothly.

Cashier 04/2011 to 11/2011

Kmart - 900 N Miami Beach Blvd North Miami Beach

• Answered questions regarding the store and its merchandise.

Demonstrated use and care of merchandise.

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Greeted customers and ascertained customers' needs.

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Helped customers with questions, problems and complaints in person and via telephone.

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Organized racks and shelves to maintain the visual appeal of the store.

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Cashier 03/2013 to 10/2013

Subway - 3463 NE 163rd St, North Miami Beach, Florida 33160

• Diligently restocked work stations and display cases.

Routinely moved and stocked food products weighing up to 20 pounds.

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Strictly followed all cash, security, inventory and labor policies and procedures.

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Followed food safety procedures according to company policies and health and sanitation

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regulations.

Assembled food orders while maintaining appropriate portion control.

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Consistently provided friendly guest service and heartfelt hospitality.

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Education

High School Diploma: 2013

Miami Norland Senior High School – Florida

• Top 15% of class.

• Attending Broward College

Certifications

• Hospitality and Tourism

• Adobe certified associate

Accomplishments

Creative Problem Solving:

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Resolved product issue through consumer testing

Supervision:

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Supervised a team of three staff members

Contact this candidate