Project Manager Customer Service

victor Lantigua

*** *.*. ***** ******, Miami, Fl. 33182, 786-***-****, ****************@*****.***

INFORMATION TECHNOLOGY TECHNICIAN

TECHNICAL SUPPORT TECHNICIAN-FIELD SERVICE

T ECHNICIAN-INTEGRATION SPECIALIST-HELPDESK

T ECHNICIAN

QUALIFICATIONS

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills

within a Technical Support/Help Desk, Field Service, or Integration Specialist role. Work well independently, or in a

group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In depth

knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and

End-user Help Desk Support. Easily identify and resolve technical issues, and concerns. Excellent communication and

presentation capabilities. Exceptional customer service skills with emphasis on details and customer satisfaction.

HARDWARE

Servers,desktops, notebooks, laptops, monitors, printers, modems, switches, hubs, routers, print servers, Ethernet all

protocols, cabling and connectivity, ISDN, T1, 56, leased lines, frame relay, remote node.

SOFTWARE

cc:Mail, Excel, Lotus 123, Word, Word Perfect, Access, Outlook, Delphi, Backoffice, Adobe, Frontpage, Office 97-

2013, Mas 90, Managemore, Quickbooks, FROG, Cloud Services and Applications, and Virtual Server.

OPERATING SYSTEMS

MS-DOS, Windows 3.x/Workgroups/win95/NT/Me/2000/XP/2003 Server/Vista/2008 Server/7/8, Novell, Citrix, Cisco,

and Oracle.

EXPERIENCE

Circle K Furniture, LLC Jacksonville, Fl.

7/2008 to 8/1/2013

Project manager

• Implemented POS Solution and Inventory Control Solution, trained and supported personnel up to 30

employees, from clerks to bookkeeping, purchasing, accounting, inventory.

• Created Virtual Server Cloud Solution for 3 sites including 60,000 square foot warehouse facility with

complete barcoding and labeling system converting from a paper and pencil environment.

Intellisoft Miami, Fl.

2/1998 to 6/2008

Tech Support Manager

• Responsible for scheduling, training, and direct supervision including Job Performance Evaluations of 20

technicians, trainers, and 5 programmers with telephone, email and chat support

• Key in the development of online support center which includes trouble ticket system Kayako SupportSuite,

live chat support, FAQ’s, and extensive documentation for the Managemore Business Software

(www.managemore.com)

• Developed customer training program; directed seminars and workshops, served as technical expert in Sales

Presentations for prospective clients.

• Advanced trouble shooting of network configuration, database repair and peripheral customization via remote

computer connection using TeamViewer.

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Equitrac Computer Services Miami, Fl.

1/1997 to 12/1997

Field Service Technician

• Performed on-site service for various clients including Miami Dade Public Schools. This service included

PC’s, laptops, servers, hubs, switches, and printers.

Computer Office Solutions Miami, Fl.

1/1996 to 12/1996

Integration Specialist/Hardware & Software support Technician

• Responsible for in-house and on-site support of various multi-user clients including design and

implementation of new systems and upgrades to existing systems from layout of hardware and spec to wiring

plans.

• Memory and disk space additions implementation of mirroring/duplexing, software installation and upgrades.

1/1995 to 1/1996 Marsan Marketing Miami, Fl.

Senior Service technician & Parts Dept. Purchaser

• Repairs on Epson, Compaq, H.P., Okidata, IBM compatible, Toshiba, Zenith. Warranty/Non Warranty Repairs.

Responsibilities included diagnosis, repair and warranty documentation. Assembly of pc’s and servers

including Novell, Windows NT, 95. Installation of network wiring, hubs, routers, modems.

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1/1993 to 1/1995 Broad Marketing Assoc. Miami, Fl.

Service and parts dept. manager

• Warranty repair and documentation for Epson and Okidata warranty service center.

• Repaired dot matrix, lasers, p.c’s, notebooks, scanners, faxes, monitors, and all in one machines.

EDUCATION

High School Diploma

Specialized Associates Degree in Electronics Engineering

LANGUAGES

fluent english and spanish

REFERENCES- AVAILABLE

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